Experienced Service Advisor

As an Experienced Service Advisor at SerraCDJR Lake Orion, you will play a crucial role in delivering exceptional customer service by acting as the primary point of contact between our customers and the service department. Your focus will be on ensuring every customer leaves satisfied by accurately understanding their vehicle needs, providing clear communication, and coordinating service efficiently. You will use your expertise to foster a positive experience, build trust, and support the overall reputation of our dealership.

• Competitive annual earnings beginning at $80,000
• Opportunities for career growth and development within Serra CDJR Lake Orion.
• Supportive work environment focused on teamwork and excellence.
• Comprehensive benefits package (details provided during the hiring process).

• Greet customers warmly and listen attentively to their service concerns and needs.
• Diagnose customer requests accurately and communicate findings and recommendations clearly and honestly.
• Coordinate with technicians to ensure timely and quality service delivery.
• Provide detailed explanations of services and costs to customers, addressing any questions or concerns.
• Follow up with customers to confirm satisfaction and encourage repeat business.
• Maintain accurate records of customer interactions and service orders.
• Work collaboratively with the service team to improve customer experience and resolve issues promptly.

• Proven experience as a Service Advisor, preferably in the automotive industry.
• Strong communication and interpersonal skills with a genuine commitment to customer satisfaction.
• Ability to multitask and handle a fast-paced work environment effectively.
• Excellent organizational skills and attention to detail.
• Basic understanding of automotive repair and maintenance services.
• Reliable and punctual with a professional attitude.

Serra CDJR Lake Orion is a trusted name in the automotive industry, committed to providing outstanding service and quality vehicles to our community in Lake Orion, MI. We pride ourselves on fostering a customer-centric culture where satisfaction and integrity are paramount. Joining our team means becoming part of a passionate group that values professionalism, respect, and continuous improvement. We are an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.