CSR​/Dispatcher

Location: Whitehall

CSR / Dispatcher

Location:

White Lake, MI
 Company:
Carter's Plumbing, Heating & Cooling
 Pay: $17-$20 per hour
 The Air Traffic Controller of the Company
 At Carter's Plumbing, Heating & Cooling, our mission is simple:
Growing Together as a Team to Serve Every Customer with Excellence—and have fun doing it.
 We're looking for a CSR / Dispatcher who can keep customers happy, technicians productive, and the schedule running smoothly. If you thrive in a fast-paced environment, love helping people, and enjoy the challenge of juggling multiple priorities, this could be the perfect fit.
 Every day is different. One minute you're helping a customer with a plumbing emergency, the next you're finding a way to maximize a technician's schedule or turning an inbound call into a booked appointment.
 What You'll Do
 Answer inbound customer calls with professionalism and urgency
 Schedule plumbing and HVAC service appointments
 Dispatch technicians efficiently throughout the day
 Manage schedule changes, cancellations, and emergency calls
 Communicate with customers regarding appointment status and expectations
 Support technician utilization and route efficiency
 Document customer interactions accurately in Service Titan
 Assist with outbound calling campaigns and membership follow-up
 Educate customers on memberships, financing, and available services
 Deliver an exceptional customer experience on every interaction
 What We're Looking For
 1+ years of CSR, dispatch, call center, or scheduling experience
 Previous HVAC, plumbing, electrical, or home service industry experience required
 Service Titan experience strongly preferred
 Experience handling high call volume
 Strong communication and customer service skills
 Ability to multitask and stay organized in a fast-paced environment
 Strong attention to detail and follow-through
 Ability to prioritize emergency calls and changing schedules
 Comfortable discussing memberships and financing options
 Ability to convert inbound calls into booked appointments
 Positive attitude and team-first mentality
 Bonus Points For
 Previous dispatch experience
 Outbound calling experience
 Membership sales experience
 Experience managing technician schedules
 Inside sales experience
 Ability to de-escalate upset customers
 Basic understanding of plumbing and HVAC terminology
 Bilingual communication skills
 What Success Looks Like
 High booking percentage
 Strong customer satisfaction scores
 Efficient technician scheduling and utilization
 Accurate documentation and communication
 Strong customer retention
 Reliable attendance and teamwork
 Why Join Carter's?
 $17-$20 per hour
 Medical, dental, and vision benefits
 Paid time off and holidays
 401(k) with company match
 Career growth opportunities
 Year-round stability
 A supportive team that believes in growing together and winning together
 Ready to Join the Team?
 If you're the person who can keep calm when the phones are ringing, technicians are calling, and customers need help—all while delivering a great experience—we want to hear from you.
 Apply today and become a key part of the Carter's Plumbing, Heating & Cooling team!