Customer Service coordinator

Customer Service Coordinator

As a Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers and respond to inquiries, complaints and praise. This role supports the clients Nutrition CES team and all brands within the scope of this team.

Schedule:

Mon - Fri with a start time between 10a - 2p, 40 hours per week. There is a weekend rotation amongst associates - they wouldn't be working every weekend and typically it is Saturday or Sunday (not both).

Key Responsibilities:

• Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
• Support all brands within the scope for Clients Nutrition CES
• Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling
• This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.

Qualifications /

Certifications:

• High School Diploma or GED
• Additional education or certification in customer service considered a plus
• Strong communication (both verbal and written) and interpersonal skills
• Computer and/or systems knowledge
• Problem solving skills
• Customer service skills