Customer Service Representative Lawrence, MI

Customer Service Representative

We are looking for a Customer Service Representative to support customer interactions for a utilities and infrastructure organization in Lawrence, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, handling a steady volume of calls, and ensuring service requests are processed accurately. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound communication and order-related tasks.

On-Site Monday-Friday.

Responsibilities:

• Respond to incoming customer calls with professionalism, providing timely and accurate information related to services and account needs.
• Make outbound calls as needed to follow up on requests, clarify details, and support resolution of customer concerns.
• Enter service orders and customer information into internal systems with a strong focus on accuracy and completeness.
• Assist customers with questions, requests, and general service issues while delivering a positive and helpful experience.
• Document call details, customer interactions, and updates clearly to maintain reliable service records.
• Coordinate with internal teams when necessary to help resolve issues and ensure customer needs are addressed efficiently.
• Manage multiple inquiries throughout the day while maintaining quality, attention to detail, and responsiveness.
• Support additional customer service and call center activities as assigned to meet operational needs.