Customer Service Specialist

The Customer Service Specialist will receive and respond to all customer inquiries, lead times, enter orders and relay pertinent order information to customers. You will coordinate with other departments to assure timely shipment of orders and communicate appropriate logistic instruction to shipping for customer specified routing. You will report to the Customer Service Manager.

• Receive customer purchase orders and/or release schedule.
• Enter and maintain customer orders in the business system.
• Maintain customer order documents in Work Front.
• Monitor EDI Data and transmit ASN's.
• Develop and maintain rapport with customers; respond promptly to inquiries and work to provide the best possible solution.
• Utilize various computer programs – Syspro, Work Front, Microsoft products, SharePoint, customer portals – to retrieve customer information, obtain part status, availability and lead-time, and check delivery status.
• Follow up proactively with customers on open order status, and communicate delivery delays promptly.
• Attend scheduled meetings with operations and project management teams for part availability and new part kick-off.
• Communicate with the operations team regarding part delivery issues and delivery schedule changes.
• Coordinate replies to customer requests for compliance/registration documents with the appropriate departments.
• Support transportation and logistics, including quoting and scheduling carriers, and following up for billing accuracy.
• Confirm with accounting for customer accounts flagged over credit limit and assist with resolving past‑due payment.
• Initiate and enter credit/debit notes in the business system to correct invoice discrepancies and transact customer returns.
• Possess strong communication skills, both verbal and written.
• Be flexible to come in early or stay late, and alternate on‑call after hours and weekends.
• Perform other related duties as assigned.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Minimum three years of relevant experience dealing with customers.
• Minimum one year of experience using customer portals;
  Covisint preferred.
• Excellent telephone manners with good communication and organizational skills.
• Proficient PC skills including working knowledge of MS Office.
• High School Diploma or equivalent.

• Working knowledge of EDI release/forecast schedules.
• Basic understanding of terms and conditions documents/clauses.
• Knowledge of international shipping/export requirements.
• Financial reconciliation; sales transaction impact to G/L.
• Automotive OEM background.

• Culture of trust and accountability.
• Lifelong learning and career growth.
• Innovation powered by people.
• Comprehensive compensation and benefits.
• Health and well-being.

This role requires you to work on-site at our office in New Hudson, United States (US). You will be part of a dynamic team and enjoy the benefits of face‑to‑face collaboration.