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Quality & Customer Experience Project Specialist
Job in
Dimondale, Eaton County, Michigan, 48821, USA
Listed on 2026-07-18
Listing for:
State of Michigan
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
State of Michigan is seeking a Quality and Customer Experience Specialist to drive project management and process improvements within the Bureau of Quality and Customer Experience (BQCX).
The role focuses on documenting, planning, and implementing bureau-wide projects, and analyzing customer interactions to enhance public-facing services. It also supports maintaining the MDOS Forms repository and related initiatives.
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