Field Service CoOrdinator

Field Service Coordinator – Multilingual Opportunities (French, German or Italian)

Are you a customer-focused professional with strong coordination skills and fluency in English plus French, German or Italian? We have multiple exciting opportunities to join a global organisation supporting customers across Europe in a fast-paced, collaborative environment In Shannon, Co Clare.

As a Field Service Coordinator, you'll play a key role in ensuring seamless service delivery by working closely with customers, field engineers, sales teams, and internal stakeholders.

• Coordinate and schedule field service activities across Europe.
• Act as the first point of contact for customer service enquiries.
• Create and manage service jobs, quotations and purchase orders within SAP/ERP systems.
• Manage equipment and parts orders for field engineers and customers.
• Track customer orders, service backlog and project progress.
• Raise invoices and monitor payments to ensure timely processing.
• Liaise with Finance, Customer Care and other internal teams to ensure smooth service delivery.
• Coordinate logistics, documentation and customer requirements ahead of engineer visits.
• Prepare weekly and monthly service reports.
• Support service contract administration and maintain accurate system records.

• Bachelor's degree in Business, Administration or a related discipline.
• Minimum 3 years' experience in customer service, service coordination, sales support or similar.
• Experience using SAP, Salesforce, Service Max or other ERP/CRM systems is advantageous.
• Fluent English plus French, German or Italian is essential.
• Strong communication, organisational and problem-solving skills.
• Comfortable managing multiple priorities in a customer-facing environment.
• Highly organised with excellent attention to detail.