More jobs:
Customer Education & Self-Serve Experience Lead
Job in
Saranac, Ionia County, Michigan, 48881, USA
Listed on 2026-08-12
Listing for:
Right Rope
Full Time
position Listed on 2026-08-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
Right Rope is seeking a Customer Education Lead to shift from reactive customer service to a scalable educational experience. You will empower customers to self-serve by building clear resources, tutorials, and workflows that reduce routine inquiries and speed product adoption.
In this in-person, full-time role in Michigan, you will collaborate with sales, production and fulfillment to map journeys, create Learning Center content, and drive improvements across channels.
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