Customer Service Specialist

Noble Company, a subsidiary of FPC International, Inc., is seeking a customer-focused Customer Service Representative to support our customers and internal teams. This role is responsible for managing customer inquiries, processing orders, resolving customer concerns, maintaining accurate customer information, and providing professional support by phone and email.

The ideal candidate is organized, comfortable managing multiple priorities and interruptions, and able to remain calm and professional when working through challenging customer situations. This position works closely with other members of the Customer Service team and departments throughout the organization in a collaborative manufacturing environment.

• Respond to customer inquiries regarding product information, pricing, availability, order status, and other questions by phone and email
• Process and monitor customer orders to ensure accuracy and timely fulfillment
• Research and resolve customer concerns, including order, shipping, product, and delivery issues
• Assist with freight claims and coordinate with customers, carriers, and internal departments as needed
• Maintain a calm, professional, and solutions-focused approach when working with dissatisfied customers
• Maintain accurate customer account records, notes, and documentation
• Coordinate with production, shipping, and other internal departments to resolve customer issues
• Support order acknowledgments, invoicing, and other order-related activities
• Create and maintain spreadsheets and work with data using Microsoft Excel
• Manage multiple priorities while responding to frequent phone calls, emails, and other requests
• Assist with administrative projects and cross-functional initiatives
• Collaborate with and cross-train alongside other team members to provide coverage and support

• High school diploma or GED required
• 2–4 years of customer service experience preferred
• Experience handling customer concerns or complaints while maintaining professional and respectful communication
• Comfortable using Microsoft Excel for everyday business tasks
• Strong professional verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities and frequent interruptions
• Ability to remain calm and solutions-focused in challenging customer situations
• Strong attention to detail and problem-solving skills
• Positive, team-oriented attitude and willingness to cross-train and support coworkers
• Proficient typing and 10-key skills
• Previous manufacturing customer service experience preferred
• Freight claim experience strongly preferred
• ERP system experience is a plus

• Entrepreneurial, team-focused culture where your ideas make an impact
• Strong work-life balance and collaborative environment
• Opportunities for growth and skill development
• Competitive compensation and comprehensive benefits package

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.