Customer Care Specialist

Overview

Full-time, year-round entry-level position at Boyne Mountain Resort. The Customer Care Specialist responds to all product sales inquiries via Customer Care channels - phone, email, and chat. The Customer Care Specialist works under the supervision of the Ticket & Season Pass Revenue Manager and is responsible for logging conversations notes while assisting customers with a multitude of questions, troubleshooting ecommerce transactions with guests, and doing so in a prompt manner.

As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials,  - Boyne Mountain Employment!

The Customer Care Specialist's typical job functions include:

• Respond to all customer inquiries via email and phone in a timely manner
• Monitor and report on users’ reactions of product offerings, troubleshoot challenges
• Share suggestions with Ticket & Season Pass Revenue Manager and Digital Product Specialist professionally
• Tend to all voicemail messages and email inquiries from
• Help customers identify login credentials and Boyne Rewards accounts
• Trains AI powered chatbot to respond accurately to online inquiries, and monitors chatbot dashboard offering live escalation (responses) as needed

This position might be for you if:

• You possess a High School diploma or equivalent; college experience desirable
• You have previous experience working in hospitality industry with strong communication skills
• You are friendly, personable, and empathetic
• You have knowledge about Boyne Mountain Resort and the resort offerings
• You are pssionate about ski, snowboard, golf, and outdoor industry
• You have a positive attitude with willingness to learn new skills
• You have strong writing and grammar skills with a proven ability to curate professional responses
• You understand eCommerce strategy and tactics
• You are detail oriented, organized, and able to manage multiple conversations and deliverables
• You thrive in a fast-paced, ever changing, highly productive, and collaborative environment
• You are able to work flexible schedule, including weekends, with varying hours based on season