Guest Services Associate - VIP

Reports to: Customer Service Manager
Rate Range: Experience Depending $17-$18 Per Hour
Dates: June 10-14 Multiple and Single Day shifts available
Event: GRIDLIFE Midwest, South Haven, MI
Duration: 1-6 Days On site.
Travel: Not Included

GRIDLIFE is a motorsports events company and grassroots racing community that brings together cars, competition, and music into one immersive festival experience.

Our VIP guests are some of the most engaged members of that community—and this role helps deliver a premium, memorable experience for them.

The Guest Services VIP Booth Associate is responsible for delivering a high-quality, welcoming experience for VIP attendees throughout the event weekend.

This role serves as an information hub, support system, and hospitality touchpoint for guests who expect an elevated level of service.

Provide accurate festival information, schedules, and directions

Maintain strong knowledge of event layout, map, and FAQs

Staff the VIP booth as a central guest support location

Check in and assist VIP guests upon arrival

Help prepare and distribute VIP swag bags

Manage and organize Lost & Found items

Support general guest needs and problem-solving

Strong interpersonal and communication skills

Friendly, upbeat, and highly approachable personality

Ability to stay calm and helpful in a fast-paced environment

Organized and detail-oriented (especially for inventory & Lost & Found)

Passion for events, motorsports, or customer experience is a plus

Outdoor festival environment with high guest interaction

Long periods standing and engaging with attendees

Loud, high-energy, and sometimes high-pressure situations

Requires adaptability and a consistently positive attitude