Office Manager

Dental Office Manager. Professional

Summary:

Experienced dental administrative professional with strong Treatment Plan Coordinator experience and a proven ability to manage day-to-day dental office operations, coordinate patient care, and support practice growth. Skilled in treatment presentation, patient scheduling, insurance coordination, financial discussions, team communication, and creating a positive patient experience. Organized, dependable, and comfortable balancing administrative responsibilities with patient needs in a fast-paced dental environment.

• Dental Office Management.
• Treatment Plan Coordination.
• Patient Scheduling & Recall.
• Treatment Presentation & Case Acceptance.
• Insurance Verification & Benefits.
• Insurance Claims & Billing.
• Patient Financial Coordination.
• Dental Practice Operations.
• Team Leadership & Staff Support.
• Patient Relations.
• Collections & Payment Processing.
• Scheduling Optimization.
• Dental Software & Practice Management Systems.
• HIPAA Compliance.
• Front Office Administration.
• Conflict Resolution.
• Practice Growth & Patient Retention.

• Coordinated and presented comprehensive dental treatment plans to patients, explaining recommended procedures, treatment sequencing, and financial options.
• Built strong relationships with patients by answering questions, addressing concerns, and helping patients feel confident moving forward with recommended treatment.
• Coordinated closely with dentists, hygienists, assistants, and front-office staff to ensure smooth patient flow and continuity of care.
• Managed patient scheduling and follow-up for diagnosed but unscheduled treatment.
• Verified insurance benefits and assisted patients in understanding their estimated out-of-pocket costs.
• Discussed payment options and financial arrangements while maintaining professionalism and patient confidentiality.
• Followed up with patients regarding outstanding treatment plans and helped improve case acceptance and treatment completion.
• Assisted with daily front-office operations, including phones, scheduling, patient check-in/check-out, payments, records, and administrative tasks.
• Helped resolve patient concerns and maintained a professional, welcoming environment.
• Supported the dental team with organization, communication, and coordination of daily office activities.

• Strong understanding of dental office workflow and patient experience.
• Experienced working directly with patients regarding treatment and finances.
• Excellent organizational and multitasking abilities.
• Confident communicator with strong leadership potential.
• Able to work effectively with dentists and clinical and administrative teams.
• Comfortable handling sensitive patient and financial information.
• Focused on patient satisfaction, team efficiency, and practice growth.