Dual Enrollment Assistant

Staff – Dual Enrollment Assistant

The Dual Enrollment Assistant provides administrative and operational support for the Dual Enrollment/Early College department by assisting students through the dual enrollment application and registration process and managing enrollment-related records and requests. Responsibilities include distributing academic warnings and enrollment reports, processing schedule change requests, maintaining and updating program materials, coding student information in the CRM, preparing academic awards, supporting new student orientation programs, and assisting with a variety of departmental initiatives to ensure efficient program operations and student success.

• Associate degree
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment

• Bachelor’s degree
• Experience working in higher education or K-12 environments
• Familiarity with dual enrollment programs and student onboarding processes
• Experience with Salesforce and Banner

• Assists the Director of Dual Enrollment with managing the day-to-day operations of the Early College Program.
• Manages the dual enrollment inbox, including processing schedule change requests and handling inquiries.
• Maintains accurate, timely student records and updates student coding within the Customer Relationship Management (CRM) system.
• Submits weekly enrollment and academic warning reports to K-12 school partners.
• Assists students with the dual enrollment application process.
• Assists with the pre-registration of dual enrollment students during peak periods in March and October.
• Assists with the coordination, setup, and execution of new student orientations, particularly during major sessions in August.
• Provides staffing coverage at the Niles campus and works major admissions events, supporting the Event Coordinator as needed.
• Updates and maintains dual enrollment program materials.
• Prints and distributes academic awards and completion certificates.
• Supports the team by assisting with various departmental activities and projects as requested.
• The duties listed in this job description are not all-inclusive, but a list of the major responsibilities. Additional duties not noted in the job description may be assigned by a supervisor.

• The physical activity of this position.
• Standing. Particularly for sustained periods of time.
• Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Hand and Finger Coordination:
  Ability to perform tasks requiring coordinated hand and finger movements, including typing, keyboarding, picking, pinching, and handling small objects.
• Talking. Expressing or exchanging ideas by means of the spoken word.
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

The employee is subject to both environmental conditions. Activities occur inside and outside.