Operations and Tutoring Services Coordinator

STUDENT SUCCESS CENTER - Operations and Tutoring Services Coordinator Job Classification

Hourly Full-time (35-40 hours per week)

The Student Success Operations & Tutoring Coordinator provides leadership for the daily operations and management of the Student Success Center, integrating front-facing office, early alert, and peer tutoring services to advance student success, retention, and whole-person development within a Christ-centered Seventh-day Adventist learning community.

This multifaceted role promotes welcoming and efficient operations, coordinates timely professional responses to student concerns through early alert systems, and oversees the development and delivery of peer tutoring services. The Coordinator collaborates with campus partners to foster student success and flourishing, contributing to a student-centered environment that reflects the mission and values of Andrews University.

• Bachelor’s degree
• Experience in higher education, academic support, student services, or a related setting
• Deep commitment to supporting students within a Christ-centered educational environment focused on whole-person development and student flourishing
• Demonstrated experience in office operations, student-facing services, student information systems and databases
• Demonstrated ability to work effectively with diverse student populations, including students experiencing academic, personal, or transitional challenges
• Ability to maintain professionalism, discretion, and sound judgment in sensitive situations
• Strong organizational, communication, and problem-solving skills, with the ability to manage multiple priorities
• Active member in good and regular standing of the Seventh-day Adventist Church and demonstrated commitment to supporting the mission and values of a Seventh-day Adventist learning community

• Bachelor’s degree in education, social work, counseling, or a related field
• Experience working within a faith-based higher education environment
• Experience with early alert systems, case management, student retention initiatives, or case management platforms
• Experience in recruiting, training, and supervising students with clarity and accountability
• Knowledge of best practices in student success, persistence, and whole-personal student development, academic and tutoring support services

Student Success Center Operations

• Oversees the daily operations of the Student Success Center, modeling Christ-centered hospitality and care, ensuring efficient workflows, professional and responsive service, and a welcoming student-centered environment for students, faculty, staff, and visitors
• Manages office systems, communications, scheduling, and student intake processes
• Maintains confidential student records and ensures compliance with institutional policies and applicable privacy standards
• Maintains office resources, technology, and digital communications, including website content and informational materials
• Assists the Disabilities Coordinator with exam scheduling and testing logistics
• Provides administrative coordination, including research, document development, calendar management, meetings, travel arrangements, and budget-related processes
• Ensures the opening and closing of the Center according to operational hours, schedules student assistants, and manages payroll processes as directed

Early Alert/Case Management Coordination

• Promotes a proactive and restorative approach to student intervention and support
• Oversees the University’s early alert system, responding to student concerns with professionalism, empathy, discretion, and prioritization
• Assesses student concerns and coordinates timely follow-up and appropriate interventions, as well as referral to help connect students with academic, personal, spiritual, wellness, and campus support resources
• Serves as a central liaison for students of concern, facilitating communication among faculty, advisors, and campus support services
• Conducts outreach to connect students with tutoring, academic support, and other campus resources
• Maintains accurate documentation of interventions and tracks student engagement and outcomes
• Uses early alert data to identify trends and inform retention strategies and continuous improvement

Peer Tutoring Program Leadership

• Leads and cultivates the development and implementation of the daily operations of the peer tutoring environment that promotes academic confidence, encouragement, integrity, and student growth
• Recruits, schedules, and supervises peer tutors to ensure high-quality academic support that promotes student persistence
• Provides training and mentorship for peer tutors in professionalism, communication, confidentiality, and Christ-centered peer support
• Collaborates with faculty and campus partners to align tutoring services with course expectations and student needs within effective delivery systems
• Monitors program effectiveness through maintaining accurate records, data collection,…