Manager of Student Visits

MARKETING & ENROLLMENT MANAGEMENT - Manager of Student Visits Job Classification

Salaried Full-time (75-100%)

Manages the coordination of all prospective student visits individually or in groups, along with their families or schools, for Undergraduate and Graduate visits. Manages the student staff and the Student Visit Coordinator. Manages the Andrews Ambassador team selection, training, and participation with future Andrews students. Excels in customer service relations and connecting with guests, alumni, and friends of Andrews.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the full position description are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Must be a Seventh-day Adventist in good and regular standing.

• College Days, AU Previews, Health Profession & Transfer Preview, Summer Preview, Ambassador Talks, Conociendo a Andrews, Standout, and other preview events
• Group visits from schools and other organizations bringing potential students to campus
• Arrange and coordinate site visits to local hotels including negotiation of Andrews rates
• Working closely with local hotels, Dining Services and Hospitality Services to provide meals and lodging for guests
• Coordinate other events as required.

• Manages communication with departments to coordinate participation in Preview Events
• Manages communication in Recruit for event visits to prospective students and parents
• Oversees the communication to prospective students who want to visit campus through visit
• Oversees calling to prospective students who canceled or did not show for visits
• Supervises the tracking of event survey results internally with Enrollment and externally with academic departments
• Develops and reviews all recruitment-related materials presented to guests in cooperation with marketing and communications
• Promotes campus-wide awareness of on-campus guests through interaction with and announcements to faculty, staff, and students
• Participates in team and division meetings

• Updates Ambassador Application & Recommendation forms each year
• Select Ambassador members
• Manages materials, including the lending of mattresses, binders, name tags, etc.
• Purchases branded jackets and shirts for the Ambassador Team
• Conducts Ambassador training each fall for the entire Ambassador team
• Maintains regular communication and meetings with members
• Supervises hosting process and expectations
• Plans recognition for years of service and a monetary thank-you gift at the end of each school year.

• Attends Enrollment and Admissions conventions and workshops as required
• Assists with the First Stop Experience for the fall semester
• Visits other local Christian Universities to explore their visit programs, new ideas
• Supports Enrollment initiatives as a team
• Participates in Enrollment Management office planning and development
• Maintains knowledge of campus departments

• Manages the Student Visits Coordinator
• Oversees the management of hiring and training of 10-11 student workers
• Directly manages the development, selection, and training of the Student Ambassadors Team
• Coordinates advertising and marketing in collaboration with marketing and communications
• Manages budgets for Student Visits, costs for Preview Events, Ambassador expenses, and group visits
• Manages the planning, scheduling, and carrying out of SEMC group events
• Manages enrollment golf carts, including scheduling regular maintenance, maintaining cleanliness, storage, and use.
• Oversees the management of CRM events and calendar
• Oversees the management of the evaluation process for guest surveys
• Oversees the management of individual visits

• Exemplifies a Seventh-day Adventist Christian lifestyle
• Possesses outstanding communication skills
• Can multitask and make appropriate decisions
• Demonstrates a genuine love and commitment to Andrews University
• Indicates self-confidence and a positive attitude
• Enjoys working with people individually and with groups
• Evidences the ability to focus and learn quickly
• Exhibits computer skills in Microsoft Office systems, Banner/Recruit, website, and social media usage
• Reflects the attributes of a skilled team player
• Exhibits professionalism in dress and behavior
• Customer service-minded

Leadership skills, planning and organization skills, needs to be detail oriented, have excellent customer service philosophy, possess excellent interpersonal skills, must be a self-starter and motivator, be a visionary, and provide creative input.

Bachelor's or equivalent certification and/or related experience preferred.

Able to read, analyze,…