Power Generation Field Service Technician - Level III

Job Summary

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Escalates unresolved issues to product specialists / Supervisor.
• Coaches and develops technicians and/or apprentices; transfers knowledge and experience to others; may provide work direction; reviews repair plans, parts lists, etc.
• Completes required documentation such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
• Communicates effectively – developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus – building strong customer relationships and delivering customer‑centric solutions.
• Develops talent – developing people to meet both their career goals and the organization’s goals.
• Manages complexity – making sense of complex, high‑quantity, and sometimes contradictory information to effectively solve problems.
• Manages conflict – handling conflict situations effectively, with a minimum of noise.
• Self‑development – actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and safety fundamentals – championing and modeling proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety.
• Diagnostics application – translating customer complaints to develop troubleshooting plan; troubleshooting issue following guided workflows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnosing computer software to isolate failed components to enable a successful repair; validating repair by duplicating complaint to ensure it has been resolved; documenting results of troubleshooting in business systems.
• Electronic service tool application – identifying the suite of available hardware and software tools required for a service event; utilizing the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interpreting electronic tool results or recommendations to determine next steps for service resolution.
• Engine systems interactions – interpreting and analyzing the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications and taking measurements to efficiently and correctly diagnose and repair.
• Power generation systems knowledge – demonstrating knowledge of Cummins and industry standards by complying with all safe work procedures including personal protective equipment; interpreting and analyzing power generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications and taking measurements to efficiently and correctly diagnose and repair.
• Product repair and maintenance – repairing and maintaining mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembling and assembling engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspecting and replacing parts and components following re‑use guidelines to minimize…