Service Writer and Parts Consultant

Location, Position Type, Compensation

Location: Dimondale, MI
Position Type: Full-Time
Compensation: $18–$22 per hour

Outdoor Equipment Co. is a family‑owned, Michigan‑grown business known for delivering high‑quality outdoor equipment and outstanding customer service. We offer a broad selection of zero‑turn mowers, tractors, motorcycles, ATVs, side‑by‑side, boats, jet skis, and more. As our company continues to expand, we are looking for a motivated team member who enjoys helping customers get the most out of their outdoor experience.

We are currently seeking a Service Writer and parts consultant who will serve as the primary point of contact between our customers and our service department. In this role, you will assist customers in identifying necessary parts and service needs, provide expert support with troubleshooting equipment issues, and ensure work orders are efficiently managed from start to finish. This includes writing repair orders, coordinating technician workloads, scheduling service appointments and deliveries, and maintaining communication throughout the repair process to ensure customer satisfaction.

You will be responsible for organizing and maintaining detailed service records, warranty claims, and product information, while also helping customers understand equipment maintenance and repair recommendations.

• Assist customers in identifying necessary parts and service needs.
• Provide expert support with troubleshooting equipment issues.
• Write repair orders and coordinate technician workloads.
• Schedule service appointments and deliveries.
• Maintain communication throughout the repair process to ensure customer satisfaction.
• Organize and maintain detailed service records, warranty claims, and product information.
• Help customers understand equipment maintenance and repair recommendations.

• Strong knowledge of outdoor power equipment including lawn mowers, chainsaws, generators, and similar machinery.
• Excellent communication and organizational skills.
• Ability to work in a fast‑paced environment, collaborating closely with technicians.
• Proficient in using computer systems and parts lookup software.
• Prior experience in parts consulting, service writing, or a related mechanical support role is preferred.
• Familiarity with Lightspeed EVO is a bonus.
• High school diploma or equivalent required; technical training or certifications considered an advantage.

Competitive benefits including 401(k) participation, health, dental, and vision insurance, employee product discounts, and opportunities for career growth within a supportive, team‑focused environment.

If you're passionate about helping customers and thrive in a hands‑on, customer‑service‑driven role, we'd love to meet you.