Service Manager Trainee

Overview

When you’re an Orkin Service Manager, you’re the quality control team ensuring top‑notch service from the industry leader with almost 125 years of experience as the best in pests. Our Service Manager is a professional at protecting homes and businesses, training and developing Orkin Pros to do the same. You balance technical acumen and soft skills—such as empathy and integrity—to give customers peace of mind.

Your commitment to exceeding customer expectations inspires the team to deliver unparalleled service. Customer satisfaction translates into revenue growth, and top performers earn an annual rewards trip.
Our offer includes a company vehicle, competitive pay, a 401(k) program, and opportunities to volunteer and give back. We provide all the tools and technology you need through an award‑winning training program—no industry experience required to start building your career. The pest control industry is recession resilient.

As a Service Manager, you’ll lead a high‑performance culture and motivate your team to deliver top‑notch service to every customer. You’ll blend industry knowledge with interpersonal skills to earn customer trust through empathic, competent service. Your role includes:

• Lead an entire service operation after completion of paid training
• Motivate the service team to consistently provide the world’s best service, prioritizing safety
• Act with professionalism and integrity with customers and coworkers
• Assist with recruiting top talent for the service team
• Train and develop Orkin Pros through hands‑on management
• Lead training meetings
• Manage our Orkin Pro Ride‑A‑Long program
• Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and outstanding empathetic customer service
• Champion innovation by supporting adoption of new products, services and technology
• Monitor scheduling, routing and inventory to drive efficiencies and productivity

The benefits package includes competitive earnings, a company vehicle with a gas card, and an average first‑year earning between $60,000 and $65,000. Additional perks are a company‑provided iPhone and iPad with sales software, comprehensive medical, dental, vision, maternity and life insurance coverage, a 401(k) plan with company match and stock purchase plan, paid vacation, holidays and sick leave, employee discounts, tuition reimbursement, dependent scholarship awards, and an industry‑leading training program.

You’ll join a company that:

• offers career potential in a reliable, recession‑resistant industry
• values a service‑oriented mindset and customer loyalty
• holds employees accountable to commitments
• supports teamwork
• encourages continuous learning, improvement and leadership development
• supports the community through volunteer opportunities
• provides purpose and mission‑driven work

Core values include:

• Safety
• Professionalism
• Empathy
• Integrity
• Innovation

What you need to be successful:

• Sales experience preferred
• High school diploma or equivalent required
• Valid driver’s license required
• Ability to obtain the appropriate pesticide license or certification if required (company paid)
• Ability to work independently in the field and interact with clients

Candidates must meet physical job requirements and safely perform duties with or without accommodations. Requirements include:

• Safely using a ladder within the manufacturer’s weight capacity
• Occasionally lifting and carrying up to 50 lbs.
• Accessing crawl spaces, attics, confined spaces, rooftops, etc., and the ability to climb, balance, stoop, kneel, crouch or crawl
• Wearing personal protective equipment (PPE) which may require an OSHA‑compliant respirator
• Willingness to work in varying weather conditions

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.