Surveillance Operator

Locations

Dowagiac - Four Winds Casino Dowagiac, 58700 M-51, Dowagiac, MI 49047, USA

• On-site
• Full-Time
• Requisition #: SURVE
  004062

SUMMARY: Responsible for maintaining close, continuous surveillance of all gaming areas and the entire property, in order to protect life and property at the casino.

• Monitor all areas of the casino property to identify potential security and/or safety risks and report them to the appropriate individual or entity for proper resolution.
• Maintain confidentiality of all privileged information in accordance with established company policies and procedures and PBGC Gaming Regulations.
• Develop knowledge and understanding of Surveillance CCTV equipment, including camera location scheme and effective camera recall.
• Demonstrate proper camera technique and timely preservation of video files.
• Utilize necessary equipment to identify, record, and document illegal, suspicious, or unusual activities occurring on property.
• Develop and maintain a general knowledge of all rules and regulations of the Gaming Commission and ensure strict adherence throughout the property.
• Protect casino assets and gaming integrity.
• Regularly complete accurate and unbiased reports.
• Accountable for the accuracy and thoroughness of surveillance records, logs, and reports.
• Coordinate with the Security team to investigate casino incidents or resolve various guest or employee concerns.
• Attend scheduled departmental meetings and/or training sessions.
• Provide suggestions and recommendations regarding possible changes to policies and procedures of other departments, with protection of casino assets in mind.
• Remain engaged and committed to continuous training and development of knowledge and skill related to effective surveillance observations, casino game play, detection of schemes, and suspicious activity.

The above statements describe the general nature and level of work performed by individuals in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.

• Successfully complete a general math assessment test with a satisfactory score.
• Perform each essential duty satisfactorily.
• Reasonable accommodations may be made for individuals with disabilities.

High school diploma or general education degree (GED) required.

Prior casino surveillance or loss prevention experience, formal security or law enforcement training, schooling or certification is preferred. Other combinations may be considered.

• Knowledge of and experience with closed circuit television equipment preferred.
• Excellent observational and communication skills.
• Ability to detect schemes or cheating activity aimed at the casino or its guests.
• Ability to work all shifts and days of the week, including holidays, and adapt quickly to necessary schedule changes.
• Requires a Level 2 Gaming License.

Read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and related documents. Write effective reports and memos. Respond to inquiries from employees or guests. Communicate effectively in one-on-one, small group, and large group situations.

Add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Compute rates, ratios, and percentages, and interpret data from graphs.

Apply common sense reasoning to a variety of situations.

Regularly required to talk or hear, stand, walk, sit, use hands to handle tools or controls, reach with hands and arms, sit, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Noisy environment, especially on the casino floor where noise levels are loud. A casino environment is typically smoky.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.