Title Specialist ; Manheim

Company:
Cox Automotive – USA

Job Title:

Specialist I
Job Family:
Vehicle Operations
Employment Level: Individual Contributor
Work Option:
Flexible (must work on specified Cox location – no remote option)
Compensation:
Hourly base pay ranging from $16.59 to $24.86 per hour, with potential for commission or incentive programs.

• Process and re‑assign vehicle titles for auction sales.
• Examine titles for accuracy and conformity to state requirements.
• Verify acceptance of titles in their respective states.
• Confirm VIN numbers, odometer readings, release of liens, and ensure titles contain no alterations.
• Assess title document negotiability and detect possible fraud.
• Report any title discrepancies.
• Resolve title issues by communicating with customers, dealers, and regulatory agencies.
• Collaborate with supervisors to negotiate price adjustments for title problems.
• Maintain knowledge of current DMV laws and state titling regulations.
• Route inbound calls to appropriate personnel and handle customer inquiries courteously.
• Run outstanding title reports and contact sellers regarding pending titles.
• Process sale‑day transactions using AS400 and provide customer service.
• Verify in‑lane purchases via DVR Access and add client information from Auction Access.
• Assist in day‑of settlement balancing.
• Ensure front counter coverage and demonstrate Cox customer‑service culture.
• Possibly work overtime (>40 hours/week) and travel per business needs.

• High School Diploma or equivalent required.
• Typically less than2years of related experience in the auction/automobile industry or at a DMV.
• Valid driver’s license with a clean driving record.
• Effective communication skills.
• Strong problem‑solving and organizational abilities.
• Basic computer and software skills.

All applicants must pass a pre‑employment drug test. Cox employs a drug‑free workplace; possession or use of drugs illegal under federal or state law during work hours, on company property, or in company vehicles is prohibited.

Employees receive a minimum of sixteen hours of paid time off (PTO) per month and seven paid holidays annually. Additional PTO includes bereavement leave, voting leave, jury duty leave, volunteer time off, military leave, and parental leave.

Cox is an Equal Employment Opportunity employer. All qualified applicants / employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested, unless they would cause an undue hardship.

Applicants must be authorized to work in the United States without requiring current or future sponsorship. No OPT, CPT, STEM/OPT, or visa sponsorship is available.