Marketing Island Club Host

Job Title

Provide superior customer service to all gaming patrons to ensure a superior entertainment experience.

Maintain close communication with VIP Service Hosts pertaining to VIP player information as well as potential new VIP players.

Communication between VIP Hosts and island Club Hosts to ensure VIP Hosts maintain working knowledge of day to day operations with the Island Club.

Issue customer comment forms, receive and resolve customer complaints from the gaming facility.

Distribute and receive donation requests and win/loss requests and forward to appropriate managers.

Maintain knowledge of and promote all upcoming promotions and casino events.

Plan and execute promotions or events as well as follow through for all slot tournaments, part pits as well as special events as assigned by management.

Create accounts for all new members; issue new member benefits and explain in detail benefits of the Island Club to new members.

Reprint lost cards requested by the player/customer.

Edit existing player accounts with up-to-date personal information and demographics.

Adjust existing player accounts to reflect the correct level achieved and explain in detail level benefits and what is expected of the player to maintain levels or move up as well as the results of not maintaining current levels.

Report all duplicate accounts on merge sheets.

Recognize player birthday and anniversaries with the appropriate benefits entitled to the player.

Enroll players into groups and redemptions for specific promotions.

Issue all area and casino hotel / motel packages. Report numbers at the end of the night to ensure proper reporting to marketing management.

Issue all point redemption requested.

Issue all promo cash coupons presented with proper codes to ensure proper reporting.

Report point redemptions and comps to be voided to Coordinator, Supervisor or Manager for proper follow through.

Issue drink coupons within guidelines, to all gaming patrons.

Issue requested packets of drink coupons to authorized management; maintain drink coupon log to ensure proper reporting to marketing management.

Issue manager comps for patrons as requested by authorized management personnel.

Enter all pit ratings for Island Club members as received from the Gaming department.

Present incorrect pit ratings to Coordinator, Supervisors or Manager for corrections.

Prepare all necessary paperwork for group tours prior to arrival; distribute necessary group tour changes to all departments.

Greet and depart all incoming group tours.

Execute specific bus promotions upon arrival.

Issue necessary promo cash to eligible group tour patrons.

Print and verify necessary bus reports to ensure accuracy of arriving groups and perks issued.

Document all necessary group tour information such as inaccuracies, patrons leaving early, patrons using others card or suspicious activity to Group Tour Manager.

Maintain necessary logs of coupons used for hotel packages, drink or other coupons issued by Island Club Staff to ensure proper audit trail.

Maintain a reasonable amount of floor time within a working shift. Administer services normally provided at the Island Club to enable customers to continue to game. The floor is monitored for possible high rollers as well as any special requests or questions that customers may approach a host with while gaming on the floor.

Work closely with other departments to assist in promotions, customer complaints or other duties requested by the department that entails delivery of customer service.

Answer all incoming phone calls to ticket sales.

Receive, prepare and sell all entertainment tickets and event tickets being sold at the ticket office.

Maintain customer information within ticketing system. Edit personal customer information and demographics as necessary.

Maintain daily ticket counts.

File as necessary paperwork for events sold with the appropriate concert file.

Maintain knowledge of all upcoming entertainment events as well as information pertaining to each artist to ensure customer questions is answered.

File all point of sale redemptions and comps forwarded from the Island Club on a daily basis.

Enter all entertainment customers from each event into a separate group in Super Playmate to ensure proper reporting to Marketing Management.

Maintain Ticket Sales till on a daily basis.

Maintain and enter data from coupons returned from conventions, mailers, or other coupons issued to ensure proper reporting for Marketing Management.

Mail information packets per phone request or manager request to potential customers.

Assist conventions in preparation of coupons or packets for upcoming events.

Assign pin numbers to all convention cards being issued within convention packets.

File daily log sheets, enter floor time and date entry on slot tournament results.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.