Surveillance Operator​/OJT Operator

Surveillance Operator

As a Surveillance Operator at the Gun Lake Tribal Gaming Commission, you will play a crucial role in safeguarding the tribe's assets by closely monitoring both gaming and non-gaming areas. Your responsibilities will include utilizing advanced surveillance technology to ensure the integrity of gaming operations, identify potential threats, and mitigate risks to the casino's assets. By maintaining a constant vigil over the casino floor and associated areas, you will contribute to the overall security and integrity of the tribal gaming enterprise.

Essential qualifications include:

• High School Diploma or G.E.D.
• Minimum of one (1) year experience in surveillance or related field is required.
• Pass minimum competency test

Operator duties and responsibilities include, but are not limited to the following:

• Utilize advanced casino surveillance equipment and software, including keyboards and recording devices and all related equipment needed to monitor, preserve or establish gaming-related activities through covert operations and surveillance
• Familiarity with the operation of all casino departments and gaming areas
• Familiarity with the rules, cheating methods, and game protection strategies for a comprehensive range of live casino games, encompassing Blackjack, Dice, Roulette, Baccarat, Let It Ride, Three Card Poker, Ultimate Texas Hold'em, Crazy 4 Poker, Mississippi Stud Poker, Slots, Poker, Keno, and Bingo.
• Knowledge of Cage, Count Rooms, Slots, and other sensitive areas
• Become familiar with gaming ordinances, regulations, compacts, approved Internal Control System, department policies and procedures, and have a working knowledge of applicable federal, state, and local laws
• Develop the ability to monitor and audit other departments in accordance with policies and procedures
• Conduct routine random surveillance and special observations as approved by surveillance management
• Conduct surveillance reviews and audits to confirm transactions or events
• Document all observed incidents, suspicious activities, or security breaches in detailed and accurate manner.
• Prepare comprehensive reports for Casino/Tribal Government management and Law Enforcement as needed.
• Extend Surveillance coverage and investigations to non-gaming areas such as hotel lobbies, restaurants, parking lots or other public spaces that are owned and operated by the Gun Lake Tribe.
• Provide support to law enforcement agencies in conducting investigations related to incidents occurring on or in the vicinity of Tribal properties.
• Participate in ongoing training programs to enhance skills and stay abreast of the latest advancements in surveillance technology and security practices.
• Responsible for practicing, supporting, and promoting Gun Lake Tribal Gaming Commission professionalism, ethics and standards at all times

Other skills and abilities include:

• Have a professional and investigative attitude
• Able to perform basic mathematics, including, but not limited to, adding, subtracting, multiplying, and dividing.
• Keen attention to detail, excellent observation skills, and the ability to work in a high-stakes environment.
• Maintain a high level of professionalism, integrity, and confidentiality in handling sensitive information.
• Ability to communicate effectively with casino employees, Gaming Commission staff, and casino management in both written and verbal form
• Ability to react quickly and accurately under demanding, stressful conditions
• Knowledge and advanced ability to use computers and digital recording equipment
• Must be reliable, trustworthy, and honest
• Ability to meet and communicate effectively with people and maintain favorable working relationships

Physical requirements include:

• Work is generally sedentary in nature and will frequently require sitting; however, standing and walking will occasionally be necessary
• Frequently required to use hands and fingers to operate equipment and reach with hands and arms
• Frequently required to talk and hear

Conditions of employment include:

• Be a minimum of 21 years of age
• Pass a background investigation, which includes: personal history, criminal history, driving record, credit rating, and employment references, and satisfies suitability standards established by the Gun Lake Tribal Government and the Tribal Gaming Commission
• Adhere to the Commission policy prohibiting an employee from gambling or playing any licensed game or gaming device within the Gun Lake Tribal Lands
• Gun Lake Casino is open 24 hours per day; as a result, Gaming Commission employees may be required to work shifts that include evenings, weekends, and holidays as assigned
• Must be available for emergency calls any time of the day or night in any instance of infrastructure failure or extreme weather phenomenon
• Ability and willingness to travel, locally and out of state, for program requirements, meetings, and continuing education

This position will have access to information that is security-sensitive and thereby subject to additional provisions.

The above statements are…