Casino Host

Gun Lake Casino Resort Gaming Ambassador

Build professional relationships with premium-level Guests, strong enough to increase the value of play over an extended period of time by having a thorough knowledge of promotions, issuing complimentary services, and handling guest opportunities; all while adhering to Company standards, policies, and procedures.

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love :
Love your brothers and sisters and share with them.

Truth :
Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect :
You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery :
To do what is right, even in the most difficult of times.

Honesty :
Be honest in every action and provide good feelings in your heart.

Wisdom :
We cherish knowledge; wisdom is used for the good of the people.

Humility :
Know that you are equal to everyone else, no better, no less.

In this Role:

• Acquires and delivers new high-net guests for premium gaming spaces.
• Tracks activity and preferences of each premium guest, and then tailors offers and incentives that appeal directly to the interest of individuals.
• Responsible for meeting or exceeding predetermined goals and measurable objectives established by management for daily calls and written correspondence to active, inactive, and potential new guests.
• Handles all aspects of guest journey (ground transportation, hotel accommodation, dining reservation, entertainment, folio clearance at checkout).
• Works effectively as a collaborative team member with others within Marketing, Table Games, Slots, and Hospitality supervisory team to identify areas of opportunity and address areas of concern when necessary.
• Maintains thorough knowledge of the latest industry developments, current market trends, and all on-property and competitor promotions/events.
• Monitors guest participation and tracks guest feedback to determine the effectiveness of events and promotions.
• Attends and hosts player onsite/offsite events in various areas as assigned by management.
• Utilize provided software to manage guest profitability, communications, and to build portfolios of Guests' preferences and hobbies to be used for better marketing and communication.
• Responsible for always practicing, supporting, and promoting Gun Lake Casino Resort's "Unsurpassed Service Standards."
• Maintain a high level of personal integrity on and off duty.
• Practice teamwork, support fellow Team Members, and create an energized, positive, team-oriented work environment.
• Interact with Guests in a friendly and courteous manner and handle all Guest opportunities promptly.
• Must be able to effectively communicate both written and verbally with Guests, Team Members, and Management.
• Maintain excellent grooming and uniform standards.
• All other duties as assigned.

Essential

Qualifications:

• Must be 21+ years of age.
• Associate's degree or equivalent education preferred.
• Three (3) years experience in telemarketing, hospitality, sales, and/or equivalent combination of education and experience.
• Previous sales experience, telemarketing, or hospitality management experience is preferred.
• Work experience in the gaming or hospitality industry is preferred.
• Must have the ability to plan, organize, and complete work logically and independently.
• Must possess a strong, outgoing, enthusiastic, and friendly personality.
• Able to make progress and/or handle multiple assignments under time constraints.
• Ability to work through situations with upset/irate Guests.
• Ability to analyze data and make an informed decision.
• Strong understanding of Microsoft Office products, casino management systems, and a contact management system with the ability to learn and comprehend new programs.
• Flexible schedule with the ability to work any shift or any day as business demands call for it.
• Must be able to obtain a gaming license through the Gun Lake…