Accounts Receivable Analyst

General Summary

Performs the day‑to‑day operations of Accounts Receivable ensuring delivery of excellent customer service. Responsibilities include, but are not limited to, semi‑monthly accounts receivable aging, approving write‑offs, credit releases, processing accounts on hold, investigating invoice problems, collections, posting/reconciling cash, and maintaining/monitoring Dunn and Bradstreet activities.

• Review weekly accounts receivable aging, review customer credit statuses and make changes as necessary.
• Review and process customer credit holds/releases.
• Make new customer credit approval decisions and existing customer credit hold decisions.
• Process customer payments and payment applications.
• Post and reconcile cash receipts.

• Monitor activity on all assigned accounts and initiate collection calls on past‑due items promptly.
• Contact customers via phone or email to secure payment or payment commitments on past‑due invoices.
• Develop and maintain positive relationships with customers and internal team.
• Answer incoming calls and emails with professionalism and provide knowledgeable answers to customers and internal departments.

• Identify, research, and resolve issues with customer billing; work with appropriate departments internally and with customers externally to resolve.
• Identify and implement processes/activities to reduce occurrence of invoice discrepancies.
• Participate in special projects and process improvement initiatives.

• Maintain and monitor Dunn and Bradstreet activities.
• Review and approve write‑offs as appropriate.

• Performs other duties as assigned or requested.

• High School Diploma (required);
  Associate’s degree in accounting or finance preferred.
• Previous accounting experience; two years of accounts receivable/collections experience preferred.
• Previous experience working on a business system.