Personal Banker

Basic

Purpose:

A Personal Banker plays a pivotal role in the culture and success of Huron Community Bank. This position applies a consultative approach to sales and service, resulting in deeper relationships and customer loyalty. The banker takes ownership in the branch, its operations and team, creating an environment that is safe, productive and empowering. The role requires the ability to provide coverage at the assigned branches when necessary and must be able to travel between branches when needed.

Provide a consistent and exceptional customer service experience to everyone, with a smile.

• Listen/seek to understand before making recommendations, keeping the customers best interest in mind.
• Deliver on promises. Strive to exceed expectations.
• Responsible for maintaining a high level of professionalism both in and outside the bank.

• Receives, pays out monies, balances cash drawer with minimal assistance and within policy.
• Processes daily transactions including deposits, withdrawals, check cashing and payments accurately, and balances work to system with minimal assistance.

• Open, maintain and close accounts.
• Interview consumer loan applicants and collect proper loan qualification documentation.
• Conduct consumer loan closings.
• Identify potential referral opportunities for other lines of business within the bank.
• Adhere to New Customer/New Account Follow Up Procedures.
• Service the existing customer portfolio as well as prospect for new relationships.
• Assist with support work including, but not limited to, night drop, ATM balancing, safe deposit box, debit card set up, branch capture, and preparing courier bags for transit.

• Assist the Head of Retail Banking, HR Director, Senior Management and other departments as requested.
• Assist with the daily operations of the branch office(s).
• Assist with cash audits.
• Assures accurate and timely preparation of branch reports.
• May participate in interviewing and training new personnel.
• May participate in the preparation and facilitation of performance evaluations of branch staff.
• May participate in coaching of branch staff.

• Must be able to travel between bank branches, and other areas as necessary.
• Performs various clerical duties including answering phone, typing, filing and preparing check orders.
• Ensures compliance/adherence to all policies, procedures and federal regulations in order to attain a satisfactory or better branch audit. Maintains confidentiality of all customer records and documents.
• Active participation in community sponsored events and active involvement in community. Pro-active ambassadorship on behalf of HCB, promoting HCB as a “community” bank, establishing new professional relationships and enhancing existing relationships through networking and a commitment to the community.
• Report to work on time and maintain good attendance is an essential function of your job and necessary for our bank to operate efficiently.

Huron Community Bank is an EEO employer.