Relationship Banker - Flushing Northern Boulevard Financial Center - Bilingual Korean

Bank of America is seeking a Customer Experience Associate to engage clients in the lobby and assist with self‑service banking transactions.

• Engage clients in the lobby to educate and assist with transactions through self‑service resources (mobile banking, online banking, or ATM).
• Accurately and efficiently process cash transactions for clients as needed.
• Conduct deep conversations with clients to understand their financial and life priorities and connect them to suitable solutions.
• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines to do what is right for client and bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

• Bilingual Korean.
• Highly motivated self‑starter with strong work ethic and focus on results.
• Strong relationship building, collaboration and communication skills.
• Passion for improving clients' financial lives.
• Confidence in identifying solutions for clients based on their needs.
• Ability to learn and adapt to new information and technology platforms.
• Experience educating clients on simple banking transactions via self‑service technologies such as ATM, online banking, and mobile banking.
• Strong critical thinking and problem‑solving skills.
• Adherence to established processes and legal/regulatory compliance.
• Time and capacity management with focus on results.
• Ability to work weekends and/or extended hours, including potential scheduling at any financial center location within reasonable distance.

• Experience in financial services and knowledge of industry products and solutions.
• One year of successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business‑relevant Associate’s Degree (business management, business administration, finance).

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

• High School Diploma / GED / Secondary School or equivalent.

• Shift: 1st shift (United States of America)
• Hours per week: 40
• Location:
  
  14476 Northern Blvd, Flushing, NY 5402 (USA)

• Hourly pay: $25.00 – $27.88, depending on experience, education and skill set.
• Base salary only; no incentive eligibility.
• Benefits eligible with industry‑leading packages, paid time off, resources and support.

Privacy Statement: