Loan Support Specialist Ii

Description

Loan Support Specialist II

4

Front Credit Union | Lending | Non-Exempt

This position is not eligible for immigration sponsorship.

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At 4

Front, we are more than a financial institution — we are a community partner, a trusted advisor, and a team committed to helping our members achieve their financial dreams.

We believe in:

• Building authentic relationships
• Empowering our employees to grow and lead
• Creating a culture of respect, inclusion, and collaboration
• Delivering service that truly wows

Our team members live our credit union philosophy every day — people helping people.

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We care deeply about our team. When you join 4

Front, you can expect:

• Competitive pay
• Comprehensive medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Tuition reimbursement and professional development opportunities
• Career growth pathways within a stable and growing organization
• A collaborative, supportive culture focused on teamwork and DEI
• Community involvement opportunities

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• Reports to:
  
  Lending Operations Assistant Manager
• Supervises:
  None (serves as a resource to Loan Support Specialist I)

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The Loan Support Specialist II is responsible for supporting lending operations through advanced documentation management, loan servicing support, and compliance-related activities. This role handles more complex support tasks, assists with loan quality and accuracy, and serves as a resource to team members. The position works closely with internal teams and members to ensure loan-related requests are handled efficiently and in accordance with policies and regulatory requirements.

Through attention to detail, problem solving, and collaboration, this role helps ensure lending operations remain accurate, compliant, and efficient.

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Advanced Loan File Review & Documentation

• Review loan files for completeness, accuracy, and compliance
• Support correction of documentation discrepancies
• Maintain well-organized and audit-ready loan records
• Ensure adherence to lending policies and documentation standards

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• Track and maintain collateral documentation (titles, mortgages, UCC filings, insurance)
• Support lien perfection and follow up on outstanding items
• Verify insurance coverage and required documentation
• Ensure collateral records are complete and accurate

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• Process servicing requests including payoffs, skip payments, modifications, and account updates
• Support ancillary product processes (e.g., GAP claims, debt protection)
• Assist with research and resolution of loan-related issues
• Maintain accurate servicing records

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• Complete and maintain required operational reports
• Ensure report accuracy and audit readiness
• Support compliance with lending policies and regulatory requirements
• Assist in identifying discrepancies or risks in reporting

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• Respond to more complex member and internal inquiries
• Provide guidance related to loan servicing and documentation
• Route escalated issues appropriately
• Support a professional and responsive service experience

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• Coordinate with lending, processing, and operations teams
• Support workflow efficiency across departments
• Assist in identifying and addressing workflow gaps
• Support timely completion of loan-related activities

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• Identify and resolve issues related to documentation, servicing, or reporting
• Support consistent application of procedures
  
  Assist in improving workflow and process efficiency
• Communicate trends or recurring issues to leadership

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• Serve as a resource to Loan Support Specialist I team members
• Assist with onboarding and training support
• Share knowledge and best practices
• Promote consistency in support processes

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• Ensure tasks are completed accurately, within established timelines
• Follow lending policies, procedures, and security standards
• Communicate issues, risks, and updates effectively
• Support continuous improvement of lending operations

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• Loan files are accurate, complete, and compliant
• Collateral and lien tracking is consistently maintained
• Servicing requests are handled efficiently and accurately
• Reports are audit-ready and reliable
• More complex issues are resolved effectively
• Team members are supported through knowledge sharing
• Lending operations run smoothly and…