Healthcare Coordinator, Healthcare Administration

Position: Coordinator I
Location: Houghton Lake

JOB RESPONSIBILITIES

All of the following functions, qualifications, knowledges, skills abilities (KSA's) and duties are essential. An employee in this class upon appointment, should have the equivalent of the following:

* Handle all incoming calls for Mid Michigan Community Health Services locations.

* Scheduling and rescheduling appointment for approximately 15 providers.

* Answer and resolve patient questions without having to transfer to a different department.

* Transcribe messages from patients and or other medical offices appropriately

* Handle incoming/outgoing faxes

* Ask a series of questions

JOB REQUIREMENTS

* Assist all patients/visitors

* Provide the best patient care at all times

* Greet patient/visitors with a friendly smile/welcoming voice as they enter/exit the facility or via the phone

* Multitask and problem-solving skills

* Deal with any issues that may arise/handling situations as the first point of contact

* Knowledge of the facility and different services that are offered

* Assist patients (when needed) with wheelchairs