Physician Practice Manager - Covenant Medical Group Primary Care Hemlock

Overview

The Physician Practice Manager I manages the small group outpatient practice and is responsible for ensuring patients receive high-quality care and the practice runs efficiently and effectively. The Physician Practice Manager I monitors, directs and oversees office daily activities for patient and workforce leadership while maintaining confidentiality, and adheres to policies and procedures. The Physician Practice Manager I reports to Director of Primary Care and works closely to collaborate with Human Resources for support.

The Physician Practice Manager I demonstrates excellent customer service performance in attitude and actions that are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant Healthcare and the commitment to Extraordinary Care for Every Generation.

• Practice oversight and management but not limited to: patient scheduling, referrals/authorizations, outpatient diagnostic testing, release of information request, patient check‑in, insurance verification/eligibility, patient out‑of‑pocket costs, daily cash and bank deposits; and patient customer service support (telephone, vocera, work queue, MyChart).
• Contributing to developing, enhancing and updating policies and procedures at Covenant Health Care.
• Functions with an awareness of safety issues under the guidance of Director, demonstrates maintains all OSHA, MIOSHA, HFAP, Corporate Compliance regulations and legal issues.

• Employee scheduling, coordinating coverage for vacation, medical leaves, jury duty, accurate reporting of employees payroll time.
• Ensure proper staffing and work assignments.
• Hiring, training and mentoring appraisals in collaboration with Human Resources.
• Performs corrective action, development plans, and performance appraisals in collaboration with Human Resources.
• Address employee concerns in collaboration with Human Resources. Build effective working relationships and foster a spirit of teamwork within the office which includes staff focusing on the accomplishment of Covenant’s Mission, Vision, Values, and Strategic Business Plan.
• Provide overall excellent execution of all front‑end physician/surgeon office functions, and provide back‑up support to the clinical team (Medical Assistant, Surgery Scheduler, Biller, Registered Nurse).
• Mentors staff toward growth and development to enhance job responsibilities and accountability.
• Leads staff meetings, in‑service programs and continuing education activities as necessary.
• Establishes and maintains working relationships with all staff of Covenant Health Care, the medical staff and affiliated agencies.
• Develops and maintains smooth and effective relationships with ancillary departments within Covenant Health Care, off‑site clinics (if applicable) and other healthcare organizations.

• Responsible for the development, reporting and monitoring of staff productivity/efficiency and quality metrics to Director of Primary Care and/or Covenant Medical Group (CMG) team.
• Continually monitors, identifies and/or recommends ways in which departmental tasks/process may be streamlined to gain efficiency.
• Sets and achieves departmental targets/goals and creatively leads workgroup to accomplish them.
• Evaluates new and/or alternative equipment and supplies; working with asset specialist; conferring with sales representatives and related personnel.

• Provide courteous and professional customer service to patients and visitors in all age groups (neonate, infant, pediatric, adolescent, adult, geriatric) and is able to appropriately assess, care for and treat them according to age‑appropriate care guidelines as defined by Covenant Health Care.
• Ensure that customer needs are addressed, expectations are met and/or exceeded.

• Manage and establish department budget. Creates and manages cost effective work within the practice to meet budget projections.
• Order supplies within budget constraints.
• Process accounts payable and reporting for the office.
• Participates in cost control activities through an organized system of planning and monitoring the…