Receptionist, Healthcare

Job Description

Plymouth Physical Therapy Specialists is looking for a professional, friendly and organized front desk receptionist to join our growing team at Plymouth Physical Therapy Specialists. Our ideal candidate will be detail-oriented, able to handle a multi-line phone system, and multi-task in a fast-paced environment, all while maintaining a welcoming presence with patients as the first greeter. The position will involve customer service, insurance verification, data entry, and overseeing day-to-day operations.

Responsibilities:

• Obtains and enters new patient demographics; updates patient information, as necessary in the computer system to maintain accuracy for billing.
• Obtains insurance information; as required by office policies.
• Verify insurance benefits/obtain authorizations as needed to process patient for services
• Collects all co-pays and balances, as required by office policies.
• Reviews all forms for accuracy and completion according to office policies.
• Schedules patient appointments at check-out.
• Answers phones and transfers to appropriate staff.
• Maintains a clean and orderly waiting area.
• Adheres to HIPAA regulations and guidelines.
• Completes additional tasks to assist the Director and Practice Manager as necessary.

Qualifications:

• Computer proficiency
• Effective organization skills and problem solving skills
• Excellent customer service skills, interpersonal and communication skills
• High level of accuracy and attention to detail
• Ability to work effectively independently as well within a team setting
• Ability to multitask and prioritize responsibilities

Additional Information

Hours:

• 20-30 hours per week
• Clinic hours are from 6 AM to 7 PM
• Some Saturdays may be required