Practice Support Assistant; Clinic Receptionist Bronson Famil

Practice Support Assistant (Clinic Receptionist)

Full Time, 40 hours per week
Bronson Family Medicine – S. Bailey Ave., South Haven, MI

Location:

BSH Bronson South Haven

• Answer phones, greet patients, and provide courteous customer service.
• Assist patients with check‑in, schedule appointments, and coordinate tests and referrals.
• Register patients and confirm demographic and insurance information using the practice management system.
• Determine co‑payments, verify insurance electronically, and collect payments.
• Enter charges and payments into MISYS/Tiger (or similar) and prepare encounter forms with correct ICD‑9 and CPT codes.
• Maintain accurate, up‑to‑date patient medical records per required standards.
• Obtain patient authorizations for transfer of private health information.
• Perform basic office duties: sort and distribute mail, copy, file, fax, order supplies, and complete forms.
• Compose, format, type, and proofread standard correspondence and reports.
• Keep the unit environment clean, report equipment problems, and maintain accountability for special projects.
• Meet with staff and maintain effective working relationships within the organization.
• Continuously study and complete required training and documentation as directed by management.
• Ensure safety and infection‑control policies are followed; keep a safe and clean environment.
• Maintain provider schedules, run reports on MISYS/Tiger, prepare deposits, and verify accuracy.
• Access the unit medication room for stocking and retrieving supplies, as needed.
• Perform additional duties as assigned by the physician or practice manager.

• High school diploma or GED and 3‑6 months of related experience.
• Keyboarding and computer skills with experience in hospital‑based programs such as Medic, Misys, or Tiger.
• Excellent verbal and written communication, professional customer‑service skills, and ability to work effectively in a team.
• Strong organizational skills with the ability to prioritize multiple tasks, file accurately, and maintain confidentiality of sensitive medical information.
• Basic math skills and ability to use standard office equipment.
• Ability to perform light clerical duties and multi‑task with minimal supervision.
• Experience with medical insurance verification preferred.
• Comfortable with physical demands such as walking, standing, stooping, and lifting light weights.
• Awareness of mental/visual fatigue risks and adherence to safety/clean‑environment protocols.