Patient Services Rep Associate Walk In Clinic

Patient Services Representative

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

• Serves as a concierge - greets and communicates with patients or visitors.

• Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution.

• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with self registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments.

• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning.

• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Required

• High School Diploma or equivalent

Preferred

• Vocational/Technical One year certificate from college or technical school (based on Corewell Health entity and department).

• 1 year of relevant experience In insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE
- Southwestern Medical Clinic - 2002 S 11th St
- Niles

Department Name

Walk In Clinic Niles
- Watervliet Prof Svcs

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

24

Hours of Work

8 a.m. to 8 p.m.

Days Worked

Variable Monday to Friday

Weekend Frequency

Variable weekends