Customer Care Associate

Location: Tawas City

# Customer Care AssociateUSD 17.31 Hourly|1199 Harris Ave, Tawas City, MI , United States Full Time
* PTO Accrual Program
* Paid Holidays
* BC/BS PPO Medical Benefits
* Health Savings Account
* Flexible Spending Account
* Dental & Vision Coverage
* Pension Plan
* Tuition Assistance Program
* Student Loan Payment Assistance
* Term Life Insurance
* Short-Term & Long-Term Disability Insurance
* Voluntary Life Insurance
* AFLAC
1. Greet consumers, guardians, employees, and vendors in a professional and welcoming manner.
2. Support protection of recipient rights under the Mental Health Code, including providing information and access to the Office of Recipient Rights.
3. Manage a high volume of calls and in-person inquiries, including de-escalating situations as needed.
4. Open and close agency offices, ensure readiness for service, maintain schedules, and complete appointment reminder calls.
5. Apply working knowledge of agency operations, programs, and available resources.
6. Create, distribute, and maintain flyers, newsletters, correspondence, reports, and consumer data entry.
7. Prepare accurate meeting minutes and distribute them according to protocol.
8. Process confidential records requests for legal matters, subpoenas, Social Security, and MDHHS.
9. Maintain Employee Health Records, including scanning, updating, retrieving information, and scheduling appointments.
10. Perform general office duties efficiently, including using communication systems and office equipment.
11. Prepare and distribute mail, including daily pickups and post office drop-offs.
12. Maintain confidentiality and comply with HIPAA at all times.
13. Monitor lobby and clerical areas for consumer needs, cleanliness, and material availability.
14. Manage inventory and order office supplies as needed.
15. Perform responsibilities safely and responsibly.
16. Build and maintain effective working relationships with internal and external stakeholders.
17. Adhere to the agency's core beliefs and values.
18. Serve as a mentor for onboarding new employees.
19. Perform other duties as assigned.
* High school diploma or GED required.
* Associate degree in business or clerical sciences preferred.
* One year of successful clerical experience preferred.### Education details
** Acknowledgment and Certification
** I certify that all information provided in this application is true, complete, and accurate to the best of my knowledge. I understand that any falsification, misrepresentation, or omission of facts may result in disqualification from consideration or termination of employment if discovered after hire. I authorize the organization to verify all statements contained herein and to conduct any necessary background checks, including contacting references, prior employers, and other relevant entities.

I acknowledge that this application does not constitute an employment contract and that, if hired, employment will be at-will, meaning either the employee or the employer may terminate the Wellvance Community Mental Health Authorityemployment relationship at any time, with or without cause or notice, in accordance with applicable laws.
** Equal Opportunity Statement
** Wellvance Community Mental Health Authority
** i
* * s an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, national origin, religion, age, gender, height, weight, marital or veteran status, disability, genetic information, or any other legally protected statu
** s**. All qualified applicants will receive consideration for employment without regard to these factors.###
** Welcome to Wellvance**### At Wellvance, we believe that everyone deserves the opportunity to live a full and enriching life, no matter the challenges they face. Founded with the vision of providing holistic and progressive care, Wellvance is dedicated to serving individuals with Intellectual and/or Developmental Disabilities, Adults with Serious Persistent Mental Illness, Children with Serious Emotional Disturbance, and Individuals with Substance Use Disorders.###

Our mission is to empower each client in Iosco, Ogemaw, and Oscoda Counties to achieve their highest potential through tailored therapies, innovative support systems, and a compassionate community, ensuring fiscal responsibility while focusing on integrating the latest research and proven methodologies to offer a pathway toward personal growth and well-being.### We continue to grow, and we are looking for great people to join our team.

We offer a competitive benefit package, including but not limited to medical, dental, vision, pension benefits, 14 Paid Holidays (including a floating holiday), and generous time-off accruals.### Wellvance is an equal opportunity employer. Please click on the job title above to view the complete job description and to apply online.###
** Qualified candidates are encouraged to apply early; interviews are being scheduled as qualified candidates are identified.**###
** Immediate openings exist, and we look forward to reviewing your…