Medical Billing Assistant

Position Summary

The Medical Billing Assistant supports the day-to-day billing and administrative operations of Commonpoint’s Mental Health Services Division. This position assists with claims management, insurance verification, provider credentialing, authorization tracking, payment follow-up, and coordination related to clinic billing workflows. The role also provides administrative and front desk support as needed to help ensure smooth clinic operations and continuity of service delivery.

• Assist with daily medical billing operations for outpatient mental health services.
• Verify insurance eligibility and benefits.
• Support claims submission, tracking, and follow-up.
• Assist with denial management and resolution of billing issues.
• Track prior authorizations and authorization renewals.
• Assist with provider credentialing and re-credentialing processes, including gathering and maintaining required documentation.
• Communicate with insurance companies regarding claims, credentialing, and billing-related questions.
• Coordinate with clinical and administrative staff regarding missing or incomplete documentation needed for billing and credentialing.
• Support payment posting and account reconciliation activities.
• Maintain accurate billing, credentialing, and client records within electronic systems.
• Assist with preparation of billing-related reports and data tracking as requested.
• Scan, upload, and maintain electronic documents and records.
• Provide front desk/reception coverage as needed, including answering phones, greeting clients, scheduling appointments, and assisting with general clinic operations.
• Monitor and maintain lower balance patient accounts to help reduce aging balances and improve collections.
• Follow up with patients regarding outstanding balances.
• Prepare and send patient statements and invoices.
• Process refunds and payment corrections when applicable.
• Generate billing and collection reports.
• Reconcile daily and monthly payment activity.
• Respond to billing inquiries from patients, providers, and insurance carriers.
• Support other administrative and operational functions within the Mental Health Services Division as assigned.

• Minimum of 1–2 years of experience in medical billing, healthcare administration, credentialing, or related administrative work preferred.
• Experience working in behavioral health, outpatient mental health, or healthcare settings preferred.
• Knowledge of Medicaid, Medicare, commercial insurance billing, and credentialing processes preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and electronic health record systems.
• Ability to maintain confidentiality and professionalism in a fast-paced clinical environment.

Full-time position. Some flexibility in schedule may be required based on clinic operational needs.

• High School Diploma required. BA Preferred. Bilingual candidates are encouraged to apply.
• Salary Range: $42.5-$55K annually.

Commonpoint is an equal opportunity employer.