Referral Coordinator – Full-Time (80 hours per pay period) | Monday–Friday, 8:00am–5:00pm| Bron

Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

Location BBC Bronson Battle Creek

Title Referral Coordinator – Full-Time (80 hours per pay period) | Monday–Friday, 8:00am–5:00pm| Bronson Digestive Health – Battle Creek

The Referral Coordinator coordinates all aspects of the referral process, including referral activity in the office between the patient, physician, specialty office, primary care office, and insurance company. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements:
High school diploma or general education degree (GED) and 1-2 years related experience and/or training required Successful completion of a Medical Assistant or LPN program preferred Current Medical Assistant Registry or Certification, or LPN license preferred (must be in good standing and valid in the state of Michigan).

High school diploma or general education degree (GED) and 1-2 years related experience and/or training required

Medical Assistant Registry or Certification, or LPN license in the state of Michigan required within 90 days of hire.

• Knowledge of medical terminology, and CPT, ICD-9 coding
• Must have excellent computer skills (i.e. Microsoft Office, Medic)
• Must have excellent verbal and written communication skills
• Ability to maintain positive customer service
• Ability to establish effective working relations with office staff and employees in a team environment
• Must maintain the highest level of confidentiality
• Effective prioritization skills and ability to manage time independently
• Maintain patient confidentiality
• Maintain excellent customer service, including problem-solving payor issues
• Manages electronic health record referral/order work queues according to office/provider preference and the needs of patients
• Coordinates and schedules referral activity
• Obtains accurate billing and demographic information
• Assures prior authorization for requested services under payer guidelines
• Communicates delays/denials to Pro Health team and employer
• Process referrals by CPT, ICD-9 coding
• Participates in case management meetings
• Additional duties based on department

• Includes processing and scheduling of all Digestive Health procedures throughout the System
• Cross-trained to assist with both check-in and check-out of patients
• Work on a rotational basis to cover the in-person scheduling desk
• Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time
• The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects

Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 8005

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations.

Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What’s more, our state‑of‑the‑art, technology and evidence‑based processes give us the tools we need to deliver the right care, at the right time.

By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.