Coordinator Medical Staff Services

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company.

McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

The primary work location for this position may be determined based on the successful candidate's residence. The position may be assigned to the most appropriate organizational location, taking into consideration operational needs and geographic alignment.

Position Summary: Under general supervision coordinates processing of applications, appointments, privileging staff and health professionals. Responsible for credentialing/ privileging physicians and other healthcare professionals, managing meetings, resolving issues and complaints, ensuring healthcare providers adhere to quality regulations and policies, maintaining credentials/privileges. May delegate responsibilities and/or provide notification to others as to status of the above functions. Collects and inputs call schedules, coordinates physician orientation, works with medical staff committees on agenda/minutes, and support of other medical staff functions.

1. Organizes and oversees the credentialing approval process for medical staff and allied health professionals, including new staff applications and privileges, reappointments and updated privileges, primary source verification of licensure, education, training, etc. Maintains and validates this information as necessary in primary physician database.

2. Prepares agendas and related materials for highest level medical staff committees. Prepares and keeps permanent record of proceedings (minutes) and actions of each committee. Assures expeditious follow-through on action items and policy changes. Disseminates information accordingly. Assures overall continuity of medical staff activities.

3. Coordinates the management the credentialing database and associated modules, ensuring accuracy of data and reporting to downstream systems. Monitors critical data for extensive analysis and report generation.

4. With the department manager and other department leaders, plans, develops and implements long and short- term goals for medical staff as approved by the medical staff committee.

5. Deals sensitively and professionally with physicians regarding problems and queries.

• Five years of medical staff/credentialing or health care setting experience.
• Associate degree in business, health care administration, applied sciences, or related field.
• Bachelor’s degree in business, health care administration or related field.
• Certification by the National Association Medical Staff Services (NAMSS) as a Certified Professional in Medical Services Management (CPMSM) or a Certified Provider Credentialing Specialist (CPCS).

Knowledge, Skills, and Abilities:

1. Excellent verbal and written communication skills; ability to communicate effectively with medical staff and hospital personnel.

2. Ability to be an active and thoughtful participant in institutional initiatives, meetings, and committee work.…