Front Desk Agent

Join to apply for the Front Desk Agent role at Hotel Investment Services, Inc.

The Hotel Iroquois is located in a premier waterfront location on historic Mackinac Island, an area where 80% of the island is protected by a Michigan State Park. With no cars on the island, guests enjoy bicycle, foot, and horse traffic in this historic setting that attracts over 10,000 visitors a day.

We look for staff who are energetic, enthusiastic about meeting new people, and interested in serving guests from across the country and different cultures. The hotel provides board for our staff, including continental breakfast, a light lunch and dinner prepared daily in our staff kitchen, and well‑balanced, nutritious meals. Employees enjoy some of the best room and board available on Mackinac, with an apartment‑style complex located in a residential district adjacent to the State Park.

We employ approximately 100 people during the summer season from early May through October.

This position is a great match for an excellent communicator who thrives as a hospitality star and always wants to go the extra mile.

• Process reservation requests, changes, and cancellations received by phone
• Identify guest reservation needs and determine appropriate room types
• Verify room type availability and rates
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests
• Answer questions about property facilities, services, and room accommodations
• Use sales techniques to maximize revenue
• Input and access data in the reservation system
• Follow proper escalation procedures when addressing guest concerns
• Speak with others using clear and professional language and answer the telephone with appropriate etiquette
• Move, lift, carry, push, pull, and place objects weighing ≤10 pounds without assistance

• High school diploma or GED
• No prior experience required; on‑the‑job training provided. Preference given to candidates with customer service experience, a positive attitude, professionalism, excellent communication, organizational skills, and proficiency with computer applications such as email and internet navigation.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industries:
  Hospitality