Housekeeping Supervisor

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America

Posted Friday, February 13, 2026 at 5:00 AM

SUMMARY

Responsibilities include, but are not limited to, maintaining levels of quality as established by the Executive Housekeeper, all activities of employees in assigned area, supervising the daily cleaning and maintenance of rooms, hallways and linen rooms. Assist in the daily payroll tracking, attendance, productivity, inventory management, phone calls, and the lost and found. Conduct training and supervision of Room Attendants and House Persons.

Responsible for maintaining the cleanliness of all hotel/tower rooms as well as detail and quality assurance through all facets of housekeeping.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor OSHA standards and promote a safe environment for all housekeeping staff, including partaking in monthly safety training. Ensure all correct procedures are followed regarding Bloodborne Pathogens.
• Maintain accurate records of all rooms that are cleaned and file appropriately.
• Complete and submit any required reports or paperwork accurately and timely.
• Ensure that all maintenance problems are called in through dispatch in the office and turned in to Engineering to be completed in a timely fashion.
• Responsible for verifying that housekeeping carts and linen closets are fully stocked and cleaned.
• Help in any area of housekeeping as needed.
• Ensure that all public space in assigned areas are maintained to department standards.
• Thoroughly inspect each room after Room Attendants have cleaned them, being sure rooms are cleaned to standard before releasing them to the Front Desk (including VIP rooms)
• Consistently present a professional image to Grand Traverse Resort and Spa (GTRS) staff and its guests
• Assist in answering incoming calls and directing to the proper areas, and to keep an accurate phone log of all calls to insure each duty is taken care of properly
• Assist in control of Lost and Found/Uniform room
• Ensure that the master keys, radios and pagers are returned to the proper areas and investigate if any are missing
• Maintain the files and regulations of GTRS housekeeping department
• Maintain and support high morale of the House Persons and Room Attendants
• Ensure that all Room Attendants and House Persons are meeting and exceeding GTRS standards
• Assist the Executive Housekeeper with the creation and issuance of performance evaluations
• Completely monitor employee training and conduct
• Responsible to assist Training Manager and Executive Housekeeper assess training needs for your department
• Responsible for making sure all assigned employees comply with Personal Appearance Standards
• Must comply with the GTRS Open Door Policy and assist with progressive counseling procedures
• Must understand and abide by environmental practices of the resort. (Green mission statement, etc.)
• Other duties as assigned.

EDUCATION/EXPERIENCE

• Must have a minimum of 1 year previous supervisory experience preferably in a hotel or resort setting
• Must have at least 6 months previous housekeeping experience
• Must be at least 18 years of age
• Must have a current valid Michigan drivers license and be insurable under the company’s plan
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred
• OTHER
  
  SKILLS AND ABILITIES
• Ability to train and supervise others in job procedures
• Good guest service skills as there will be frequent contact with other employees and guests
• Must have demonstrated ability to make decisions as well as openly support decisions/direction from GTRS management
• Must have excellent multi-tasking, organization, and communication skills
• Must project a positive attitude at all times
• Must enjoy and work well with others
• Must posses excellent time management skills and be comfortable with meeting firm deadlines

SUPERVISORY RESPONSIBILITIES (If applicable)

Will plan, supervise, and be accountable for all employees’ daily activities during assigned shift. Expected to Motivate, Evaluate, Delegate, Counsel, Discipline and Direct.

TYPICAL PHYSICAL DEMANDS

• May be required to stand for long periods of time
• Frequently required to use hands to finger, handle, or…