Enterprise - White Pine Lodge - Guest Room Attendant

Job Description

POSITION SUMMARY:

The Guest Room Attendant, under the direction of the Lead Guest Room Attendant, Assistant Manager, and General Manager, is responsible for performing a wide variety of cleaning duties needed for maintaining the cleanliness of the rooms, open areas and corridors within the Hotel complex. The position is responsible for servicing 10+ rooms during shift. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.

• Removes all used linen from bathrooms and bedrooms.
• Removes all trash and cleans cans.
• Washes and sanitizes all sinks, vanities, tubs and shower curtains and toilets and replenishes linens and amenities and replaces shower curtains.
• Washes all hard surface floors.
• Maintains sanitary conditions of corridors and stairwells.
• Dusts all room furnishings including pictures and headboards.
• Vacuums all carpeted areas to include around bed boxes and baseboards.
• Cleans windows and mirrors.
• Dusts and vacuums curtains.
• Checks room literature and replaces missing or damaged materials.
• Checks all clock radios, TV's and lamps for proper working condition.
• Cleans air conditioners.
• Checks and washes walls.
• Sorts, folds and carries linens.
• Stocks cleaning cart with necessary supplies such as linens and chemicals, etc. and documents all supplies, linens and amenities.
• Restocks storage rooms with all necessary housekeeping supplies.
• Loads and unloads washers.
• Reports and documents all maintenance needs to the supervisor.

• Keeps carts and storage areas clean and organized throughout shift.
• Flips mattresses on regular rotation.
• All other job-related duties as assigned.

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, customers and outside vendors/service providers.

Position medium with lifting of 50 pounds maximum and frequent lifting/carrying up to 25 pounds. Physical factors include constant standing, walking, stooping, kneeling, crawling, reaching, manual handling, use of hearing, smell, near/midrange/far vision, depth perception, field of vision and bending; frequent carrying/lifting/pushing/pulling, use of color vision and occasional climbing. Working conditions include constant exposure to air quality; frequent exposure to wet/humidity, noise;

occasional exposure to extreme heat/cold and vibration. Potential hazards include constant exposure to chemicals and equipment; frequent exposure to electric shock, infectious exposure, client contact, needles/syringes; occasional exposure to moving mechanical parts, high exposed places and insecticides/pesticides.