Hospitality Center Support; Seasonal - Four Graces

Job Summary

We are searching for an energetic and enthusiastic person to join our team in a Hospitality Center Support role. This position is a key member of the hospitality team and will regularly engage with guests visiting the winery. Therefore, exemplary communication skills, a professional demeanor and a high level of customer service are required to ensure that all guests receive an experience that goes above and beyond expectations.

We are seeking a person who has the right skill set and attitude to support the tasting room staff to further enhance the tasting experience for guests. This position offers a great opportunity into the wine industry.

• Greet and seat guests, ensuring that all guests feel welcome and receive responsive, friendly and courteous service at all times.
• Deliver small bites to guests’ tables.
• Remove glassware and dishes when guests are finished.
• Maintain service stations in a clean and orderly fashion.
• Wash dishes, glassware and flatware and polish glassware throughout the shift.
• Keep floors free and clear of broken glass, water and other debris during service.
• Receive and store supplies.
• Assist in routine cleaning of the bar/patio area based on scheduled service and ensure bar/patio areas are presentable for guests.
• Assist with hospitality special events as needed.
• Acquire and maintain thorough knowledge of the winery and its wines.
• Book guest and member experiences via phone, TOCK or email for all tasting room experiences, gathering necessary billing and contact information.
• Assist with receiving and restocking of wine and/or merchandise as needed.

• Excellent organizational and interpersonal skills with attention to detail.
• Demonstrated ability to multi‑task, follow up and work in a fast‑paced environment under pressure.
• Must have or be able to obtain a Food Handlers Card.
• Ability to lift and carry 45 lbs.

• High School Diploma or Equivalent.
• Must have a flexible schedule to work weekends and special events.
• Customer service and/or retail experience is preferred.
• Must be at least 18 years of age.