SAG Guest Room Attendant

Saganing Casino, 2690 Worth Rd, Standish, MI 48658, USA

Under the supervision of the Saganing Housekeeping Supervisor, you will clean guestrooms, suites, and public areas in accordance with hotel policies and procedures. Work to ensure all guest needs are handled in a friendly and professional manner.

• Clean a daily par of hotel guestrooms and suites, including vacuuming, emptying trash, mopping floors, cleaning furniture, carpet care, linen removal, and window washing in accordance with hotel standards, policies and procedures.
• Take care of equipment and supplies issued in conjunction with cleaning activity.
• Complete work efficiently, consistently, and in an organized manner.
• Report all damage, missing items, items found not working, and lost-and-found items found in guestrooms and suites immediately.
• Protect daily passkey, ensuring it is secured at all times.
• Keep work cart clean, dry, and organized.
• Use only cleaning agents and products issued by the Saganing housekeeping department.
• Be highly “in tune” with guest questions and needs, answering guest questions about the hotel, its facilities, and the local area.
• Bring any unusual situations in your area of responsibility to the Housekeeping Supervisor’s attention.
• Ensure that normal and “special requests” of guests are properly handled.
• Follow all policies and procedures as required by the hotel, abide by all safety regulations, and use safety equipment where required.
• Work with other team members positively and cooperatively.
• Review work schedule and report to work as scheduled and on time.
• Provide information and assistance to ensure a smooth-running hotel that features a first‑class guest experience.
• Follow the Social Media/Blogging Policy and be aware that the organization reserves the right to monitor and review social media content that violates all applicable company policies and standards.
• Practice Saganing Hospitality Rules with every internal and external guest.
• Assist in maintaining a pleasant environment by removing and disposing of trash, cleaning up spills and clutter, and keeping work areas organized.
• Provide excellent customer service for all internal and external customers of the operations at all times, offering solutions for customer concerns and continually focusing on customer service as the top priority.
• Maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• These duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. They may be subject to change based on organizational needs or supervisory discretion.

• Contact with team members within the organization and members of the general public, guests of the hotel.

• Must be at least 18 years of age.
• Must be able to pass a background check to meet the employment eligibility requirements as they pertain to the position.

• Three months of housekeeping experience.

• Native American preference shall apply to all positions.

• Knowledge of applicable safety practices and occupational hazards.
• Knowledge of customer service techniques and practices.
• Skill in maintaining cleanliness of guest rooms.
• Ability to communicate effectively both verbally and in writing.
• Ability to safely use cleaning products and operate equipment.
• Ability to work with timeliness and thoroughness.
• Ability to learn methods of cleaning and caring for the building and equipment.
• Ability to exert physical effort consistent with cleaning the standard number of rooms per shift.
• Ability to follow simple written and verbal instruction.
• Ability to work with a friendly and outgoing personality, enjoy dealing with people, and be willing to provide a positive experience to the hotel’s guests, fellow team members, and visitors.

• Frequent use of arms, hands, wrists, and fingers associated with cleaning operations.
• Frequent bending, twisting, squatting, stooping, lifting, and reaching.
• Required to stand and walk for extended periods of time.
• Frequently lift and/or move up to 30 pounds.
• This work involves moderate risks or discomforts, which may require following special safety precautions in a hotel setting.
• Exposure to biohazard chemicals and materials.
• Exposure to various cleaning chemicals.
• Exposure to second‑hand smoke.
• Situations where safety equipment is needed.
• Extended hours and irregular shifts may be required.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.