Housekeeping Inspector; Year Round

Crystal Mountain, 12500 Crystal Mountain Drive, Thompsonville, Michigan, United States of America

This position will be responsible for inspecting the work of housekeepers prior to guest check-ins, conducting inventories, and assisting the housekeeping department with any additional projects for the betterment of the property.

• Must be an ambassador of their resources and committed to the cleanliness of the property.
• Must ensure that all details of the guest rooms are held to 4 Diamond standards including but not limited to linen, towels, carpet, tile, walls, glass, appliances, and furnishings.
• Must be able to work in a high pace environment without compromising attention to detail.
• Must be able to effectively and efficiently coordinate daily housekeeping responsibilities.
• Must have ability to work with housekeepers and effectively communicate the need for training opportunities to improve quality.
• Must be able to interact with all resort staff members to insure channels of communication are maintained between departments.
• Maintain grooming appearance and uniform as specified by department and company standards.
• Must be able to walk/stand for extended periods of time.
• Must show desire to constantly improve department and resort in general.
• Must be punctual and have excellent attendance.
• Must offer impeccable guest service.
• Must be able to assist guests with any challenges to create a positive and memorable experience.
• Must be knowledgeable of all in house events and resort activities so that the housekeeping department can be informed and prepared.
• Act as a leader and role model for all Crystal Mountain Resort & Spa staff.
• Report all safety hazards and suspicious activity to office/dispatch.
• Know and understand all safety procedures and expectations as well as know their role in any emergency events.
• Adhere to strict department and resort attendance policies.
• Attend all required meetings.

• Minimum 2 years of prior housekeeping experience strongly preferred.
• Knowledge in property management system SMS is desirable.
• Technical proficiency in Microsoft Word, Excel, and Outlook is preferred to assist in the office if necessary.
• The ability to work well with a team as well as work individually without constant supervision.
• Ability to multi-task in a very high paced environment.
• Ability to read, speak, understand, and write clearly to document inspections.
• Must be flexible with changes in work environment.
• Ability to work a flexible schedule as well as weekends and holidays.
• Ability to remain calm and professional at all times.
• Ability to work under varying weather conditions.
• Ability to make quick decisions and possess good judgment.

• High school diploma, GED, or equivalent work experience required.
• 2 years in the hospitality industry/ housekeeping field preferred.

• Must be able to bend, squat, climb, lift up to 30 lbs, push and pull.
• Ability to walk for the duration of one’s work shift, up to 8 hours in a row.
• Insurable and safe driving record.
• A Criminal Background Check is required for this position.
• Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2025 Silver Level Veteran Friendly Employer.