Housekeeping - 2nd Shift

Crystal Mountain, 12500 Crystal Mountain Drive, Thompsonville, Michigan, United States of America

Posted Monday, May 11, 2026 at 4:00 AM

This position involves providing occasional cleaning services and guest services as needed. The role requires strong attention to detail and the ability to work both indoors and outdoors.

• Maintain the function junction laundry/breakroom by ensuring all areas are clean, organized, and stocked with necessary supplies.
• Keep supply closets, housekeeping areas, and guest service/housekeeping vans stocked and organized.
• Deliver guest service items as needed (e.g., gift baskets, supplies).
• Perform housekeeping services as requested, including making beds, vacuuming, sweeping, mopping, cleaning kitchens and bathrooms, and restocking supplies.
• Assist housekeeping team by emptying trash and dirty linen bags from housekeeping vans.
• Assist laundry to ensure guest service items such as blankets, pillows, cribs, and air mattresses are clean and ready for use.
• Address guest concerns and complaints promptly and professionally.
• Complete work within designated time frame to maintain operational efficiency.
• Assist in maintaining safety equipment and emergency procedures for the safety of all guests and employees.
• Maintain a friendly, cheerful, and professional manner.
• Collaborate with other departments to enhance the guest experience.
• Follow safety guidelines, including those outlined in Material Safety Data Sheets (MSDS) and other safety doctrines.
• Continuously seek ways to improve guest satisfaction.
• Perform other duties as assigned.

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse personalities.
• A genuine passion for providing exceptional customer service with a positive attitude.
• Sound judgment and discretion, with the ability to work independently with minimal supervision.
• Ability to manage multiple priorities and work efficiently under pressure.
• Knowledge of the area, including Crystal Mountain Resort, local attractions, restaurants, transportation options, etc.
• Self-motivated, able to maximize use of time, resources and technology.
• Strong analytical skills, with the ability to interpret and present data in various formats.
• Dependable, goal-oriented, and committed to achieving performance expectations.
• Demonstrates professionalism and adheres to company Core Values.

• High school diploma or equivalent.

• Ability to lift up to 50 lbs.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including the ability to grasp objects and maintain visual acuity for tasks such as using a keyboard, operating equipment, and reading technical information.
• Must be able to bend, squat, climb, push and pull as required for job duties.
• Availability to work evenings, weekends and holidays as part of the regular schedule.
• Must maintain excellent attendance and conduct record.
• Must have unrestricted and insurable Michigan driving record.
• Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2025 Silver Level Veteran Friendly Employer.