Spa Reception

Job Title

Position Summary:

The ideal candidate will have excellent customer service skills, a welcoming demeanor, and the ability to efficiently manage spa bookings and inquiries. The role emphasizes the importance of AAA Four Diamond exceptional customer service, efficient management of spa bookings, and maintaining a welcoming and professional reception area.

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

• Love:
  Love your brothers and sisters and share with them.
• Truth:
  Be true in everything you do. Be true to yourself and to your fellow Humans.
• Respect:
  You must give respect if you expect respect. Respect everyone, all persons, and all the things created.
• Bravery:
  To do what is right, even in the most difficult of times.
• Honesty:
  Be honest in every action and provide good feelings in your heart.
• Wisdom:
  We cherish knowledge; wisdom is used for the good of the people.
• Humility:
  Know that you are equal to everyone else, no better, no less.

Greet all spa guests warmly and courteously upon arrival.

Provide information about spa services, promotions, and facilities.

Ensure a welcoming and relaxing atmosphere for all guests.

Manage spa bookings and appointments using the spa management system.

Confirm appointments with guests and notify them of any changes.

Coordinate with spa technicians to ensure smooth scheduling of services.

Answer phone calls and respond to email inquiries promptly and professionally.

Promptly greeting guests, taking food and beverage orders, and following the established sequence of service.

Delivering food and beverage orders to guests.

Understanding all methods of check tendering (cash, comp, coupon, credit card, points, gift certificates, etc.).

Process payments for services and retail products.

Maintain accurate records of appointments and transactions.

Address guest opportunities with a professional and positive attitude.

Provide detailed information on spa services, pricing, and packages.

Assist guests in selecting services that best meet their needs.

Promote and sell spa retail products to guests.

Keep updated on the latest products and promotions.

Assist in inventory management and restocking of retail shelves.

Ensure the reception area is clean, organized, and well-stocked.

Monitor the waiting area to ensure guests are comfortable.

Assist with spa tours and introduction of facilities to new guests.

Collaborate with spa staff to ensure seamless guest experiences.

Communicate guest feedback and preferences to the spa manager and technicians.

Participate in team meetings and training sessions.

All other duties as assigned.

• Must be 18+ years of age.
• High school diploma or equivalent required.
• Previous experience in a customer service or receptionist role, preferably in a spa or hospitality setting preferred.
• Excellent communication and interpersonal skills, proficient in using scheduling and point-of-sale software.
• Must hold/maintain certification with Alcohol Awareness (TIPS). If not already certified, training will be provided.
• Must be able to obtain a gaming license with Gun Lake Tribal Gaming Commission.
• Strong dedication to providing exceptional customer service.
• Polished and professional appearance and demeanor.

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Ability to read, write, and input data into the computer.
• Must have the manual dexterity to operate job-related equipment.
• Ability to lift 50 lbs. with or without assistance.
• Must have the ability to access all properties and areas.
• Ability to sit or stand with a computer for a long period of time.

Work is typically in a reception desk area of the spa. Work areas may be warm, cold, noisy, or bright and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a…