Housekeeping Supervisor

Overview

As a Housekeeping Supervisor
, you will work alongside all housekeeping team members to ensure clean, orderly, and attractive conditions of the resort. Assist guests, housekeeping staff, and other departments in all housekeeping-related functions in an efficient, courteous, and professional manner that maintains high standards of hospitality service.

As a Boyne Mountain team member, there are many awesome perks for you to take advantage of: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more.

The Housekeeping Supervisor's typical job functions include:

• Inspecting and ensuring that all areas of the resort are clean, including guest rooms, meeting rooms, corridors, elevators, restrooms, stairwells, and all other public spaces of the property.
• Following and instructing team members in basic cleaning duties required and proper use of equipment and chemicals.
• Becoming familiar with Boyne’s accommodations, meeting facilities, common areas, and furnishings.
• Having daily assignments prepared for subordinates and meeting with them to go over all duties of the day.
• Handling the proper documentation for subordinates that do not follow rules and guidelines. See the lead supervisor or the executive housekeeper prior to corrective action.
• Maintaining continuous training, education, and development for team members.
• Completing all required checklists and turning them into lead supervisor.
• Handling all unusual requests and immediate guest concerns, and notifying proper personnel if necessary.
• Being knowledgeable about chemicals and equipment used.
• Assisting room attendants when necessary.
• Checking staffing schedule daily for changes and communicating any changes that may affect staff.
• Providing supervision and assistance for all team members in the housekeeping department.
• Directly supervising 30–50 team members in the housekeeping department while supervisors carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

• You have previous housekeeping experience.
• You are at least 18 years old.
• You are available to work evenings, weekends, and holidays.
• You have achieved a high school diploma or general education degree (GED).
• You have exceptional attention to detail, excellent written and verbal communication skills, and are well organized.
• You are able to lead a team effectively.