Part-time Front Desk Agent - Dow Hotel

Job Summary

This individual must be customer-service oriented and hospitality-minded to be responsible for serving guests (Hillsdale College guests, staff and students) at the front desk. This individual will work in conjunction with the Dow Center Management Team to provide the highest level of service possible in an efficient, courteous and professional manner. Must be self-motivated and able to work independently.

This part-time position is primarily scheduled for weekend shifts.

It is expected that this individual could cover at least one or two 8-hour shifts per weekend. Weekend shifts include Friday nights (3:30-11:30pm), Saturday mornings (7:30am-3:30pm), Saturday nights (3:30pm-11:30pm), and Sunday mornings (7:30am-3:30pm). Additional shifts could become available during the week; however, it is not expected that this individual will be available during the week.

• Proficiency in the hotel property management system and sales and catering module to fulfill requirements for:
  • Making hotel reservations
  • Checking guests in and out of the hotel.
  • Posting charges and payments.
• Expertise in various secretarial duties including answering the phone, computer word processing, typing, proofreading, preparing forms and filing for the department.
• Greet, assist and handle routine business matters with both internal and external clients.
• Oversee online booking accounts and reservations (Expedia / ).
• Oversee the waitlist in order to maximize hotel occupancy for each night.
• Assist with overseeing requests to the Dow Hotel email inbox.
• Knowledge of daily set-ups and conference uses to ensure customer satisfaction.
• Maintain a personable and pleasant attitude. A good first impression is essential.
• Perform additional duties as assigned by the Dow Center Management Team.

This position requires a high school diploma. Advanced education in business school and/or college, along with two to four years of customer service and/or hospitality experience; or a combination of education, training or experience that fulfills the needs of the College.

• Knowledge of principles and processes for providing excellent customer service.
• Ability to work under limited supervision requiring only outline suggestions for handling office situations.
• Must be able to use a computer with software including but not limited to:
  Microsoft Word, Microsoft Outlook, Microsoft Excel and Hotel Property Management System.
• Ability to operate department equipment or willingness to learn operation procedures.
• Possess excellent oral and written communications skills, including strong listening.
• Ability to keep calm and remain personable under pressure.
• Ability to work in a fast-paced environment with deadline pressures and manage multiple projects simultaneously.
• Possess excellent organizational skills.
• Ability to proofread material.
• Ability to maintain confidentiality.
• Ability to work flexible hours and remain accessible to assist with coverage of other shifts, weekends and holidays.
• Ability to maintain a customer-centric approach with constituents.
• Knowledge of safety procedures and requirements or willingness to learn procedures.

• Maintain confidentiality in all information
• Recognize the importance of customer service, maintain good client/customer relations.
• Maintain a pleasant appearance, an acceptable attendance record, be punctual and meet deadlines.
• Update skills and knowledge as required to maintain a proper and efficient work environment.
• Perform additional duties as assigned by the Dow Center Management Team.
• Attend staff meetings.
• Assist in daily housekeeping as needed.
• Be flexible in scheduled work time and willing to work other shifts including weekends and holidays.

This individual must possess the required knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

S319P

09/04/2026

Open Until Filled Yes