Lifecycle Services Team Lead

Employee Lifecycle Services Team Lead

Location:

Allegan, MI, US, 49010 At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust.

We are Opill®, Compeed®, Solpadeine®, NiQuitin®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging. Join us on our One Perrigo journey as we evolve to win in self-care.

Description Overview As Team Lead – Employee Lifecycle Services, you will be part of our People Solutions function, our winning team of HR Rockstars with the mission of championing the design and execution of HR services that deliver value to the organization, while driving efficiency, effectiveness, and delivering a superior employee experience throughout all the moments that matter. This is a working leader role that will supervise a team of HR Professionals responsible for:

• Providing excellent support to Perrigo employees on all their HR related queries
• Ensuring the administration that underpins all employee lifecycle processes, from Hire to Exit, is completed accurately, on time, in full compliance with legal and internal requirements and to full stakeholder satisfaction.

Scope of the Role Provide daily direction and coaching, aiding with prioritization and fostering an environment of teamwork, engagement and development Manage busy service request queues, triaging, assigning, and resolving inquiries and support requests raised by Perrigo employees, managers, and HR colleagues Monitor team workload ensuring it is fairly distributed and in line with team members' capacity & capabilities (e.g. languages) Act as a point of escalation for the employee lifecycle coordinators, engaging relevant specialist and/or expert teams when required, and further escalating when justified Oversee end-to-end lifecycle case administration (onboarding, offboarding, cross-boarding, etc.)

ensuring People Solutions Standard Operating Procedures are correctly leveraged to provide superior employee, manager and candidate experience Ensure employees' information is adequately maintained across HR systems, in full compliance with GDPR/Data privacy & protection regulations, legal requirements and Perrigo standards. Ensure all necessary details are transmitted to payroll teams to ensure accurate payroll processing Oversee maintenance of electronic files ensuring that folders are kept as streamlined as possible – regularly archiving and purging information in line with Perrigo standards as well as GDPR/Data privacy & protection regulations Monitor immigration compliance over the lifecycle of employees in all countries under your domain, flagging any upcoming renewals and potential issues and escalating to relevant specialists as appropriate.

Proactively ensure all self- service information and guidance on all employee lifecycle processes is up to date, relevant and accessible to all Employees and People Managers Ensure a positive experience for all Employees and People Managers, even when processes and situations are challenging ones, by maintaining respect for individuals and delivering excellent customer service at all times. Role model this with your team.

Manage adherence to defined KPIs including SLAs, leveraging leading measures to identify potential issues as early as possible and ensuring they are resolved in a timely manner and in line with People Solutions governance and escalation process Analyze and report on teams' performance, celebrating achievements, identifying opportunities for improvement, and undertaking appropriate actions Proactively analyze case data to identify patterns or trends Maintain excellent relationship with stakeholders providing them with meaningful and actionable insights that can help…