Director of Technology

A well-established, growth-oriented eCommerce and product company is seeking a Director of Technology to take ownership of the systems and platforms that run the business. Serving both B2B and B2C customers across North America and select international markets, this organization is investing in technology leadership that prioritizes execution, reliability, and measurable business impact.

This role is ideal for a technology leader who enjoys being close to the work—someone who leads teams while staying hands-on, solves operational problems, and ensures systems support how the business actually operates.

The Director of Technology is responsible for owning and improving day-to-day technology delivery across the organization. This position has been intentionally structured as a hands-on leadership role
, focused on execution rather than abstract strategy.

You will be accountable for the performance, reliability, and evolution of core business systems—including ERP, eCommerce platforms, integrations, data, and infrastructure
—and will partner closely with executive leadership to translate business priorities into working solutions.

• Own the ERP environment end-to-end, including configuration, customization, integrations, upgrades, performance, and data integrity
• Ensure system changes drive real improvements in efficiency, accuracy, inventory flow, and customer experience

• Work cross-functionally with operations, finance, manufacturing, distribution, and customer service teams
• Design, improve, and document end-to-end workflows that connect people, processes, and systems
• Identify root causes across systems, data, or processes and drive solutions through completion

• Lead business intelligence, reporting, and system integrations
• Ensure leaders have access to accurate, timely, and trusted data to support decision-making across the business

• Own IT infrastructure, cloud and SaaS platforms, integrations, and day-to-day technology operations
• Lead security, risk management, audits, disaster recovery planning, and incident response
• Oversee IT support functions including helpdesk operations, onboarding/offboarding, hardware, and access management

• Support connected device and IoT initiatives, including connectivity, data flow, monitoring, security, and integrations>
• Lead, mentor, and develop a small, high-impact technology team
• Manage vendors, priorities, and departmental budgets with a strong focus accountability and outcomes

• 8+ years of progressive technology or IT experience, including 3+ years in a leadership role
• Hands-on experience implementing, configuring, and supporting ERP systems, eCommerce platforms, cloud/SaaS applications, integrations, and infrastructure
• Strong understanding of how technology supports manufacturing, distribution, and/or eCommerce operations
• Experience with data architecture, reporting, and business intelligence tools
• Background managing IT operations, security controls, identity/access, backups, and endpoints
• Proven ability to partner with business leaders and translate technical solutions into operational results
• A practical, execution-oriented mindset with strong problem-solving and communication skills

This is an opportunity for a Director of Technology who prefers impact over theory and progress over perfection
. Someone who sees obstacles as problems to solve, rolls up their sleeves when needed, and takes pride in building systems that make the business better every day.

If you’re motivated by ownership, collaboration, and the chance to shape how technology enables a growing organization, this role offers the platform to do exactly that.