IT Field Support Technician

Description

Riverside Energy Michigan LLC ("Riverside") is an independent, growth-oriented company engaged in the exploration, operation, and development of oil and natural gas assets. With over 230 Employees, we operate in Michigan, Indiana, and Texas.

Riverside is seeking a full-time, in office, IT Field Support Technician based onsite in our Gaylord, MI office. The ideal IT Field Support Technician is proactive, dependable, customer focused, and comfortable working both independently and alongside operations.

As a crucial part of our Team, you'll serve as the primary IT presence in the Gaylord office and a key support resource for IT related items. You'll be essential to daily operations, maximizing productivity and accurate data collection by providing support to Employees at all levels of the company. This includes remote support, phone support, walk-in support, help desk ticket management, equipment troubleshooting, and onsite support at company facilities and sites.

We live and work in Northern Michigan, and with that comes challenging weather. As our IT Field Support Technician, you must be comfortable traveling in all weather conditions (Riverside will announce when it is unsafe to travel). Company pool vehicles may be available, otherwise you will drive your own vehicle and submit for mileage reimbursement for required travel.

Necessary tools, equipment, and devices required to perform this job will be supplied; you will be responsible for the proper care and stewardship of those items. Our IT team is collaborative, which makes for a great environment for learning, and sharpening your skills. You'll work closely with our IT Senior Technician for onboarding, day-to-day, and skill development; regularly engaging with our IT Supervisor and IT & Systems Manager.

This is a great position for those looking to build strong technical and support experience, and grow into advanced responsibilities over time. If this feels like the perfect fit for you, please apply today!

Department: Information Technology

Compensation: $20.00 to $24.00 per hour, commensurate with qualifications and experience

Travel: Main base is Gaylord office, however regional travel (non-overnight) across Northern Michigan is required; attend monthly field safety meetings in Gaylord & Alpena, to provide IT support in person. MUST have a current valid drivers license; background and motor vehicle check will be run post-offer.

Benefits: Medical, Dental, Vision, Whole Life Insurance, Term Life Insurance, Short Term Disability, Long Term Disability, 401K Matching, Legal Shield, d, Discretionary Bonuses, and Paid Time Off including Holiday/Sick/Vacation/Bereavement/Jury

Reports to: IT Supervisor

Schedule: In office hours are Monday through Friday 7:00 am to 4:00 pm ET; some additional hours will be required based on business needs, including weekend support and on-call rotations.

Physical
: able to lift and move equipment up to 30 lbs; adapt to variable site conditions including indoor and outdoor locations, industrial and office settings; all seasons.

• Serve as the primary onsite IT contact for the Gaylord office, including walk-in support for office staff and visiting field personnel; attend monthly field safety meetings (2-3 days/month) to provide in-person support.
• Respond to support tickets via phone, email, chat, and in person. Triage issues, elevate when needed, and ensure timely resolution with clear communication. Monitor ticket queue and remote support, especially during holidays, reduced staffing periods, or high-volume days.
• Support a broad range of devices including laptops, desktops, iPhones, iPads, docking stations, Toughbooks, peripherals, hotspots, in-vehicle systems, and specialized field hardware, including commission and decommission devices and user access.
• Diagnose, resolve, troubleshoot, and repair variety of IT items, including connectivity problems, Wi‑Fi, cellular boosters, point‑to‑point wireless, satellite systems, local network equipment, equipment setup, replacements, environmental connectivity issues, and critical user needs.
• Configure and deploy devices; perform repairs, hardware…