Systems Specialist

Systems Specialist I Responsibilities

• Provides onsite and/or remote end user support
• Acts as a primary point of escalation from Tier 2 service desk agents
• Communicates effectively with clients and internal team members
• Uses tools available to research solutions and provide assistance to clients
• Listens and seeks to fully understand client requests to exceed expectations of service
• Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience
• Completes projects and tasks as assigned by management
• Performs work and solves problems independently and with limited supervision
• Handles technical issues and problems, escalates appropriately to solve difficult challenges

• High School diploma/GED or equivalent, Associate's degree preferred
• Microsoft Azure Fundamentals
• Google Foundational
• Fortinet NSE3
• Compt
  
  TIA Certification
• 2-3 years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies
• Microsoft 365 administration
• Knowledge of Windows Active Directory (User Management/Administration/Group Policy)
• Advanced knowledge of common desktop applications including Microsoft Office Suite
• Knowledge of common TCP/IP services including HTTP, FTP, DNS, and DHCP
• Ability to problem solve independently, initiates knowledge publication, and serves as a knowledge approver in their area of expertise
• Knowledge of systems and applications used to support a call center environment
• Understands Information Technologies and is passionate to expand knowledge
• Demonstrates strong problem solving instincts

• Current Windows Desktop and server Operating Systems
• Windows Active Directory/Azure (User Management/Administration/Group Policy)
• Common desktop applications including Microsoft Office Suite
• Current Exchange Server/M365/Mail services
• Supporting firewalls, switches, and security functionality
• Common TCP/IP services including HTTP, FTP, DNS, and DHCP
• Current Cloud services and technologies including Virtualization, RDP, etc.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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